CFN Insight is a web-based customer experience solution for businesses of all sizes that provides features such as a customer journey map, data visualization, scorecarding, and training courses to ensure teams are up to date on all aspects of a customer's experience with their product.
CFN Insight is a web-based customer experience solution for businesses of all sizes that provides features such as a customer journey map, data...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • Chat
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$99,00/month

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

3 /5
(1)
Ease of Use
3/5
Features & Functionality
2/5
Customer Service
5/5
Value for Money
2/5

Overall rating

4,5 /5
(190)
Ease of Use
4/5
Features & Functionality
4,3/5
Customer Service
4,5/5
Value for Money
4,3/5

Total features 42

  • Action Management
  • Activity Dashboard
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • Audience Targeting
  • Automatic Backup
  • Behavior Tracking
  • Behavioral Analytics
  • CRM
  • Charting
  • Churn Management
  • Client Management
  • Cohort Analysis
  • Collaboration Tools
  • Communication Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Mobile
  • For Websites
  • Funnel Analysis
  • Goal Setting / Tracking
  • Health Score
  • Heatmaps
  • Idea Management
  • In-App Events Tracking
  • In-App Training
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Leave Tracking
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Site Management
  • NPS of Customers
  • Negative Feedback Management
  • Pageview Tracking
  • Performance Metrics
  • Personalization
  • Planning Tools
  • Predictive Analytics
  • Preview Functionality
  • Prioritization
  • Product Roadmapping
  • Progress Reports
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Retention Tracking
  • Revenue Tracking
  • Rich Text Editor
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Sentiment Analysis
  • Site Search Tracking
  • Social Media Monitoring
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Text Analysis
  • Time on Site Tracking
  • Training Management
  • Trend Analysis
  • Usability Testing
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Journeys
  • User Onboarding
  • User Research Analysis
  • Visitor Tracking
  • Visual Analytics

Total features 75

  • Action Management
  • Activity Dashboard
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • Audience Targeting
  • Automatic Backup
  • Behavior Tracking
  • Behavioral Analytics
  • CRM
  • Charting
  • Churn Management
  • Client Management
  • Cohort Analysis
  • Collaboration Tools
  • Communication Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Mobile
  • For Websites
  • Funnel Analysis
  • Goal Setting / Tracking
  • Health Score
  • Heatmaps
  • Idea Management
  • In-App Events Tracking
  • In-App Training
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Leave Tracking
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Site Management
  • NPS of Customers
  • Negative Feedback Management
  • Pageview Tracking
  • Performance Metrics
  • Personalization
  • Planning Tools
  • Predictive Analytics
  • Preview Functionality
  • Prioritization
  • Product Roadmapping
  • Progress Reports
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Retention Tracking
  • Revenue Tracking
  • Rich Text Editor
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Sentiment Analysis
  • Site Search Tracking
  • Social Media Monitoring
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Text Analysis
  • Time on Site Tracking
  • Training Management
  • Trend Analysis
  • Usability Testing
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Journeys
  • User Onboarding
  • User Research Analysis
  • Visitor Tracking
  • Visual Analytics
  • Gainsight CS
  • Igloo
  • Salesforce Sales Cloud
  • Segment
  • Zapier
  • Gainsight CS
  • Igloo
  • Salesforce Sales Cloud
  • Segment
  • Zapier