helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements (SLAs), projects, incidents, and more. The platform enables users to streamline support service processes via automated workflows, and self-service portals.
helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Symphony SummitAI is an ITIL-verified service and asset management solution that leverages the latest advances in AI-powered digital agents and service automation. SummitAI helps enterprise IT leaders and service providers achieve greater levels of speed, responsiveness, and productivity.
Symphony SummitAI is an ITIL-verified service and asset management solution that leverages the latest advances in AI-powered digital agents and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$4,99/month

  • Subscription

Starting from

  • Subscription

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
5/5

Overall rating

4,4 /5
(10)
Ease of Use
4,7/5
Features & Functionality
4,3/5
Customer Service
4,1/5
Value for Money
4,6/5

Total features 46

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Benchmarking
  • CRM
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Charting
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Self Service
  • Estimating
  • Event Logs
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • Fixed Asset Management
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Online Catalog
  • Password Management
  • Performance Metrics
  • Personalization
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Real Time Reporting
  • Real-Time Chat
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Timer
  • Timesheet Management
  • Training Management
  • User Management
  • Workflow Configuration
  • Workflow Management

Total features 119

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Benchmarking
  • CRM
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Charting
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Self Service
  • Estimating
  • Event Logs
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • Fixed Asset Management
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • License Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Online Catalog
  • Password Management
  • Performance Metrics
  • Personalization
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Real Time Reporting
  • Real-Time Chat
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Requisition Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Timer
  • Timesheet Management
  • Training Management
  • User Management
  • Workflow Configuration
  • Workflow Management
  • Amazon CloudWatch
  • Amazon EC2
  • Azure Active Directory
  • Cisco Jabber
  • Cisco Webex
  • Eventgrid
  • Facebook
  • Flexera SaaS Manager
  • GitHub
  • Gmail
  • JIRA Service Management
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Teams
  • Nagios Network Analyzer
  • NetSuite
  • NetSuite OpenAir
  • Oracle PeopleSoft
  • SAP BusinessObjects Business Intelligence
  • SAP SuccessFactors HCM Suite
  • ServiceNow
  • Slack
  • SolarWinds Backup
  • Tivoli Service Request Manager
  • Twilio Voice
  • Amazon CloudWatch
  • Amazon EC2
  • Azure Active Directory
  • Cisco Jabber
  • Cisco Webex
  • Eventgrid
  • Facebook
  • Flexera SaaS Manager
  • GitHub
  • Gmail
  • JIRA Service Management
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Teams
  • Nagios Network Analyzer
  • NetSuite
  • NetSuite OpenAir
  • Oracle PeopleSoft
  • SAP BusinessObjects Business Intelligence
  • SAP SuccessFactors HCM Suite
  • ServiceNow
  • Slack
  • SolarWinds Backup
  • Tivoli Service Request Manager
  • Twilio Voice