helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements (SLAs), projects, incidents, and more. The platform enables users to streamline support service processes via automated workflows, and self-service portals.
helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$4,99/month

  • Free
  • Subscription

Starting from

US$20,00/month

  • Free
  • Subscription

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
5/5

Overall rating

4,4 /5
(263)
Ease of Use
4,2/5
Features & Functionality
4,3/5
Customer Service
4,3/5
Value for Money
4,2/5

Total features 46

  • API
  • Access Controls/Permissions
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Availability Management
  • CRM
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Email Alerts
  • Email Management
  • Employee Portal
  • Employee Self Service
  • Feedback Management
  • Filtering
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Personalization
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Productivity Analysis
  • Project Management
  • Projections
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Requisition Management
  • Routing
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Surveys & Feedback
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Training Management
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 98

  • API
  • Access Controls/Permissions
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Availability Management
  • CRM
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Email Alerts
  • Email Management
  • Employee Portal
  • Employee Self Service
  • Feedback Management
  • Filtering
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Patch Management
  • Performance Metrics
  • Personalization
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Productivity Analysis
  • Project Management
  • Projections
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Requisition Management
  • Routing
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Surveys & Feedback
  • Task Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Training Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • 8x8 Contact Center
  • Asana
  • Atlas CRM
  • Azuqua
  • Balsamiq
  • Box
  • Confluence
  • DocuSign
  • Dropbox Business
  • Emburse Abacus
  • Freshdesk
  • GitHub
  • Gliffy Diagram
  • Google Analytics
  • Google Docs
  • Google Drive
  • HipChat
  • HootSuite
  • Intercom
  • Jira
  • Kayako
  • LiveChat
  • Metric.ai
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • OneDrive
  • PagerDuty
  • Quip
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Stride
  • Toggl Track
  • Trello
  • Userlane
  • Workplace by Facebook
  • Zendesk
  • Zephyr
  • draw.io
  • 8x8 Contact Center
  • Asana
  • Atlas CRM
  • Azuqua
  • Balsamiq
  • Box
  • Confluence
  • DocuSign
  • Dropbox Business
  • Emburse Abacus
  • Freshdesk
  • GitHub
  • Gliffy Diagram
  • Google Analytics
  • Google Docs
  • Google Drive
  • HipChat
  • HootSuite
  • Intercom
  • Jira
  • Kayako
  • LiveChat
  • Metric.ai
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • OneDrive
  • PagerDuty
  • Quip
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Stride
  • Toggl Track
  • Trello
  • Userlane
  • Workplace by Facebook
  • Zendesk
  • Zephyr
  • draw.io