Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD).
Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • Chat
Xencall is an all-in-one CRM and predictive dialer with inbound/outbound channels, ACD, IVR, call recording, a live floor map of agents and a webphone.
Xencall is an all-in-one CRM and predictive dialer with inbound/outbound channels, ACD, IVR, call recording, a live floor map of agents and a...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • Chat
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Starting from

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Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Overall rating

4,1 /5
(16)
Ease of Use
3,9/5
Features & Functionality
4,1/5
Customer Service
4,1/5
Value for Money
3,8/5

Total features 68

  • 360 Degree Feedback
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Communication Management
  • Compensation Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Sharing
  • Geographic Maps
  • Goal Setting / Tracking
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Dialer
  • Prioritization
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Sales Automation
  • Scheduled / Automated Reports
  • Secure Data Storage
  • Secure Login
  • Skills Assessment
  • Third Party Integrations
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • Voice Mail
  • Who Answered Log

Total features 83

  • 360 Degree Feedback
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Communication Management
  • Compensation Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Sharing
  • Geographic Maps
  • Goal Setting / Tracking
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Dialer
  • Prioritization
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Sales Automation
  • Scheduled / Automated Reports
  • Secure Data Storage
  • Secure Login
  • Skills Assessment
  • Third Party Integrations
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • Voice Mail
  • Who Answered Log
  • Adobe Sign
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Maps
  • Stripe
  • Adobe Sign
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Maps
  • Stripe