Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD).
Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

  • Free
  • Open Source
  • Subscription

Starting from

  • Free
  • Open Source
  • Subscription

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Overall rating

4,7 /5
(250)
Ease of Use
4,3/5
Features & Functionality
4,7/5
Customer Service
4,6/5
Value for Money
4,8/5

Total features 68

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Batch Processing
  • Blended Call Center
  • Built-In Database
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Compensation Management
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Database Support
  • Disaster Recovery
  • Distribution Management
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Goal Setting / Tracking
  • HIPAA Compliant
  • HTML5 Technology
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multi-User Collaboration
  • Multiple User Accounts
  • On-Demand Recording
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Performance Testing Tools
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Control
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Single Sign On
  • Skills Assessment
  • Skills Tracking
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Time Clock
  • Timesheet Management
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • Voice Mail
  • Who Answered Log

Total features 151

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Batch Processing
  • Blended Call Center
  • Built-In Database
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Compensation Management
  • Compliance Management
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Database Support
  • Disaster Recovery
  • Distribution Management
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Goal Setting / Tracking
  • HIPAA Compliant
  • HTML5 Technology
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multi-User Collaboration
  • Multiple User Accounts
  • On-Demand Recording
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Performance Testing Tools
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Control
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Single Sign On
  • Skills Assessment
  • Skills Tracking
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Time Clock
  • Timesheet Management
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • Voice Mail
  • Who Answered Log
  • Asterisk
  • AuguTech
  • Convoso
  • Data.com Contacts
  • Gmail
  • Google Docs
  • Google Workspace
  • HipChat
  • Insightly
  • Less Annoying CRM
  • Mailchimp
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Sales Cloud
  • SugarCRM
  • TeamSupport
  • Vtiger CRM
  • WordPress
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate
  • Asterisk
  • AuguTech
  • Convoso
  • Data.com Contacts
  • Gmail
  • Google Docs
  • Google Workspace
  • HipChat
  • Insightly
  • Less Annoying CRM
  • Mailchimp
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Sales Cloud
  • SugarCRM
  • TeamSupport
  • Vtiger CRM
  • WordPress
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate