SmartKarrot is an integrated Product Success and Customer Success Platform, which assists businesses with customer experience management and behavioral analytics. Key features include account health monitoring, granular segmentation, feedback collection and notifications.
SmartKarrot is an integrated Product Success and Customer Success Platform, which assists businesses with customer experience management and...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$499,00/month

  • Free
  • Subscription

Starting from

US$50,00/month

  • Free
  • Subscription

Overall rating

4,5 /5
(8)
Ease of Use
4,1/5
Features & Functionality
4,5/5
Customer Service
4,6/5
Value for Money
4,6/5

Overall rating

4,5 /5
(793)
Ease of Use
4,4/5
Features & Functionality
4,3/5
Customer Service
4,5/5
Value for Money
4,4/5

Total features 52

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Case Management
  • Change Management
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Defect Tracking
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Health Score
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Onboarding
  • Online Forums
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Analysis
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Purchasing & Receiving
  • Push Notifications
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Calendars
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Ticket Management
  • Trend Analysis
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Defined Attributes
  • Video Call Recording
  • Video Support
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management

Total features 143

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Case Management
  • Change Management
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Complaint Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Defect Tracking
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Health Score
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Onboarding
  • Online Forums
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Analysis
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Purchasing & Receiving
  • Push Notifications
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Calendars
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Ticket Management
  • Trend Analysis
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Defined Attributes
  • Video Call Recording
  • Video Support
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • Amazon Cloud Search
  • Amazon EC2
  • Asana
  • Beanstalk
  • Customer Thermometer
  • Dropbox Business
  • Drupal
  • Facebook
  • FreeWebsite.com
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Jira
  • Joomla
  • JumpBox for Trac/Subversion
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Visual Studio
  • Microsoft Word
  • Nicereply
  • Oracle CRM On Demand
  • Oracle Service
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Squarespace
  • Stripe
  • SurveyMonkey
  • Twitter
  • Web.com
  • Weebly
  • WordPress
  • Zapier
  • Zoho Analytics
  • Zoho CRM
  • Amazon Cloud Search
  • Amazon EC2
  • Asana
  • Beanstalk
  • Customer Thermometer
  • Dropbox Business
  • Drupal
  • Facebook
  • FreeWebsite.com
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Jira
  • Joomla
  • JumpBox for Trac/Subversion
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Visual Studio
  • Microsoft Word
  • Nicereply
  • Oracle CRM On Demand
  • Oracle Service
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Squarespace
  • Stripe
  • SurveyMonkey
  • Twitter
  • Web.com
  • Weebly
  • WordPress
  • Zapier
  • Zoho Analytics
  • Zoho CRM