CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time.
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$39,00/month

  • Subscription

Starting from

US$20,00/month

  • Subscription

Overall rating

4,6 /5
(61)
Ease of Use
4,4/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,6/5

Overall rating

4,6 /5
(201)
Ease of Use
4,6/5
Features & Functionality
4,4/5
Customer Service
4,4/5
Value for Money
4,4/5

Total features 96

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Capture
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Transcription
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Cross Channel Attribution
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Desktop Notifications
  • ERP
  • Employee Directory
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Transfer
  • HIPAA Compliant
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Touch Attribution
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • Natural Language Processing
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Sales Management
  • Search/Filter
  • Self-Service Search
  • Sentiment Analysis
  • Skills Assessment
  • Skills Tracking
  • Spam Blocker
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Two-Factor Authentication
  • Unattended Call Management
  • Unified Communications
  • Usage Tracking/Analytics
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Web Forms
  • Who Answered Log
  • Workflow Management
  • Workforce Management
  • eCommerce Management

Total features 141

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Capture
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Transcription
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Cross Channel Attribution
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Desktop Notifications
  • ERP
  • Employee Directory
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Transfer
  • HIPAA Compliant
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Touch Attribution
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • Natural Language Processing
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Sales Management
  • Search/Filter
  • Self-Service Search
  • Sentiment Analysis
  • Skills Assessment
  • Skills Tracking
  • Spam Blocker
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Two-Factor Authentication
  • Unattended Call Management
  • Unified Communications
  • Usage Tracking/Analytics
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Web Forms
  • Who Answered Log
  • Workflow Management
  • Workforce Management
  • eCommerce Management
  • AWeber
  • Accelo
  • Acquisio
  • Act!
  • Act-On
  • Actionstep
  • ActiveCampaign
  • ActiveTrail
  • Acuity Scheduling
  • AdRoll
  • AgencyAnalytics
  • Agile CRM
  • Aha!
  • Airbrake
  • Airtable
  • Asana
  • Autopilot
  • Avochato
  • Basecamp
  • BenchmarkONE
  • BigCommerce
  • Bizible
  • Box
  • CA Flowdock
  • CAKE
  • Calendly
  • Call Loop
  • CallFire
  • Capsule
  • Caspio
  • Channels
  • ClickFunnels
  • ClinchPad
  • Clio
  • Cloudbeds
  • CompanyHub
  • ConnectWise Manage
  • Constant Contact
  • Contacts+
  • Copper
  • Crisp
  • Cyfe
  • Dasheroo
  • DialMyCalls
  • Drip
  • Dropbox Business
  • Evernote Business
  • Facebook
  • Feedly
  • Fomo
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • Freshworks CRM
  • Front
  • Geckoboard
  • GetResponse
  • Glip
  • Gmail
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Data Studio
  • Google Docs
  • Google Drive
  • GreenRope
  • Groove
  • Grow
  • Help Scout
  • Highrise
  • HipChat
  • Hiveage
  • HubSpot CRM
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Insightly
  • Instapage
  • Integromat
  • Intercom
  • JobNimbus
  • JotForm
  • Kajabi
  • Keap
  • Kenshoo Infinity Suite
  • Kissmetrics
  • Klipfolio
  • Kustomer
  • Leftronic
  • LinkedIn for Business
  • LionDesk
  • LiveAgent
  • LiveChat
  • Livespace
  • Magento Commerce
  • Mailchimp
  • Mailchimp Transactional Email
  • Mailgun
  • Marin Software
  • Marketo Engage
  • Mautic
  • MeisterTask
  • Microsoft Excel
  • Mixpanel
  • NetHunt CRM
  • Nimble
  • Nutshell
  • Olark
  • Optimizely
  • Pardot
  • Paymo
  • Pipedrive
  • PipelineDeals
  • Plecto
  • Podio
  • PracticePanther Legal Software
  • Quickbase
  • Quickbooks Online
  • Really Simple Systems CRM
  • RescueTime
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SalesforceIQ
  • SendGrid
  • SetMore
  • SharpSpring
  • Shopify
  • Slack
  • Smartsheet
  • Squarespace
  • Streak
  • Stripe
  • SugarCRM
  • SugarSync
  • Textlocal
  • TimeCamp
  • Toggl Track
  • Trello
  • Twilio Voice
  • Twitter
  • Unbounce
  • VWO Testing
  • Vtiger CRM
  • WHMCS
  • Wave Accounting
  • WebMerge
  • Wix
  • WordPress
  • Workbooks
  • Wufoo
  • Xero
  • Yalla
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho Analytics
  • Zoho CRM
  • Zoho Creator
  • Zoho Invoice
  • Zoom Meetings & Chat
  • amoCRM
  • appointlet
  • monday.com
  • noCRM.io
  • vcita
  • AWeber
  • Accelo
  • Acquisio
  • Act!
  • Act-On
  • Actionstep
  • ActiveCampaign
  • ActiveTrail
  • Acuity Scheduling
  • AdRoll
  • AgencyAnalytics
  • Agile CRM
  • Aha!
  • Airbrake
  • Airtable
  • Asana
  • Autopilot
  • Avochato
  • Basecamp
  • BenchmarkONE
  • BigCommerce
  • Bizible
  • Box
  • CA Flowdock
  • CAKE
  • Calendly
  • Call Loop
  • CallFire
  • Capsule
  • Caspio
  • Channels
  • ClickFunnels
  • ClinchPad
  • Clio
  • Cloudbeds
  • CompanyHub
  • ConnectWise Manage
  • Constant Contact
  • Contacts+
  • Copper
  • Crisp
  • Cyfe
  • Dasheroo
  • DialMyCalls
  • Drip
  • Dropbox Business
  • Evernote Business
  • Facebook
  • Feedly
  • Fomo
  • Formstack Forms
  • FreshBooks
  • Freshdesk
  • Freshworks CRM
  • Front
  • Geckoboard
  • GetResponse
  • Glip
  • Gmail
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Data Studio
  • Google Docs
  • Google Drive
  • GreenRope
  • Groove
  • Grow
  • Help Scout
  • Highrise
  • HipChat
  • Hiveage
  • HubSpot CRM
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Insightly
  • Instapage
  • Integromat
  • Intercom
  • JobNimbus
  • JotForm
  • Kajabi
  • Keap
  • Kenshoo Infinity Suite
  • Kissmetrics
  • Klipfolio
  • Kustomer
  • Leftronic
  • LinkedIn for Business
  • LionDesk
  • LiveAgent
  • LiveChat
  • Livespace
  • Magento Commerce
  • Mailchimp
  • Mailchimp Transactional Email
  • Mailgun
  • Marin Software
  • Marketo Engage
  • Mautic
  • MeisterTask
  • Microsoft Excel
  • Mixpanel
  • NetHunt CRM
  • Nimble
  • Nutshell
  • Olark
  • Optimizely
  • Pardot
  • Paymo
  • Pipedrive
  • PipelineDeals
  • Plecto
  • Podio
  • PracticePanther Legal Software
  • Quickbase
  • Quickbooks Online
  • Really Simple Systems CRM
  • RescueTime
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SalesforceIQ
  • SendGrid
  • SetMore
  • SharpSpring
  • Shopify
  • Slack
  • Smartsheet
  • Squarespace
  • Streak
  • Stripe
  • SugarCRM
  • SugarSync
  • Textlocal
  • TimeCamp
  • Toggl Track
  • Trello
  • Twilio Voice
  • Twitter
  • Unbounce
  • VWO Testing
  • Vtiger CRM
  • WHMCS
  • Wave Accounting
  • WebMerge
  • Wix
  • WordPress
  • Workbooks
  • Wufoo
  • Xero
  • Yalla
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho Analytics
  • Zoho CRM
  • Zoho Creator
  • Zoho Invoice
  • Zoom Meetings & Chat
  • amoCRM
  • appointlet
  • monday.com
  • noCRM.io
  • vcita