CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a unified portal. Users can handle interactions across various social media channels and web chat applications like Facebook, Instagram, Twitter, WhatsApp, Line, and Telegram.
wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a unified portal. Users can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$39,00/month

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,6 /5
(61)
Ease of Use
4,4/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,6/5

Overall rating

4,7 /5
(40)
Ease of Use
4,7/5
Features & Functionality
4,8/5
Customer Service
4,5/5
Value for Money
4,7/5

Total features 96

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Communications Diagnostics
  • Computer Telephony Integration
  • Concatenated Speech
  • Contact Management
  • Conversion Tracking
  • Cross Channel Attribution
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Fields
  • Customizable Forms
  • Customizable Macros
  • Data Import/Export
  • Data Security
  • Document Storage
  • Email Management
  • Engagement Analytics
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Transfer
  • Forecasting
  • Gamification
  • HIPAA Compliant
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Touch Attribution
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Natural Language Processing
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Pipeline Management
  • Segmentation
  • Self-Service Search
  • Social Media Integration
  • Spam Blocker
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Two-Factor Authentication
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Web Forms
  • Workforce Management

Total features 91

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Communications Diagnostics
  • Computer Telephony Integration
  • Concatenated Speech
  • Contact Management
  • Conversion Tracking
  • Cross Channel Attribution
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Fields
  • Customizable Forms
  • Customizable Macros
  • Data Import/Export
  • Data Security
  • Document Storage
  • Email Management
  • Engagement Analytics
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Transfer
  • Forecasting
  • Gamification
  • HIPAA Compliant
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Touch Attribution
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Natural Language Processing
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Pipeline Management
  • Segmentation
  • Self-Service Search
  • Social Media Integration
  • Spam Blocker
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Two-Factor Authentication
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Web Forms
  • Workforce Management
  • AWeber
  • Accelo
  • Acquisio
  • Act!
  • Act-On
  • Actionstep
  • ActiveCampaign
  • ActiveTrail
  • Acuity Scheduling
  • AdRoll
  • AgencyAnalytics
  • Agile CRM
  • Aha!
  • Airbrake
  • Airtable
  • Asana
  • Autopilot
  • Avochato
  • Basecamp
  • BenchmarkONE
  • Bizible
  • Box
  • CA Flowdock
  • CAKE
  • Calendly
  • Call Loop
  • CallFire
  • Capsule
  • Caspio
  • Channels
  • ClickFunnels
  • ClinchPad
  • Clio
  • Cloudbeds
  • CompanyHub
  • ConnectWise Manage
  • Constant Contact
  • Contacts+
  • Copper
  • Crisp
  • Cyfe
  • Dasheroo
  • DialMyCalls
  • Drip
  • Dropbox Business
  • Evernote Business
  • Facebook
  • Feedly
  • Fomo
  • Formstack Forms
  • FreshBooks
  • Freshworks CRM
  • Front
  • Geckoboard
  • GetResponse
  • Glip
  • Gmail
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Data Studio
  • Google Docs
  • Google Drive
  • GreenRope
  • Grow
  • Help Scout
  • Highrise
  • HipChat
  • Hiveage
  • HubSpot CRM
  • Insightly
  • Instapage
  • Intercom
  • JobNimbus
  • JotForm
  • Kajabi
  • Keap
  • Kenshoo Infinity Suite
  • Kissmetrics
  • Klipfolio
  • Leftronic
  • LinkedIn for Business
  • LionDesk
  • LiveChat
  • Livespace
  • Magento Commerce
  • Mailchimp
  • Mailchimp Transactional Email
  • Mailgun
  • Marin Software
  • Marketo Engage
  • Mautic
  • MeisterTask
  • Microsoft Excel
  • Mixpanel
  • NetHunt CRM
  • Nimble
  • Nutshell
  • Olark
  • Optimizely
  • Pardot
  • Paymo
  • Pipedrive
  • PipelineDeals
  • Plecto
  • Podio
  • PracticePanther Legal Software
  • Quickbase
  • Quickbooks Online
  • Really Simple Systems CRM
  • RescueTime
  • Salesforce Sales Cloud
  • SalesforceIQ
  • SendGrid
  • SetMore
  • SharpSpring
  • Shopify
  • Slack
  • Smartsheet
  • Squarespace
  • Streak
  • Stripe
  • SugarCRM
  • SugarSync
  • Textlocal
  • TimeCamp
  • Toggl Track
  • Trello
  • Twilio Voice
  • Twitter
  • Unbounce
  • VWO Testing
  • Vtiger CRM
  • WHMCS
  • Wave Accounting
  • WebMerge
  • Wix
  • WordPress
  • Workbooks
  • Wufoo
  • Xero
  • Yalla
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho Analytics
  • Zoho CRM
  • Zoho Creator
  • Zoho Invoice
  • Zoom Meetings & Chat
  • amoCRM
  • appointlet
  • monday.com
  • vcita
  • AWeber
  • Accelo
  • Acquisio
  • Act!
  • Act-On
  • Actionstep
  • ActiveCampaign
  • ActiveTrail
  • Acuity Scheduling
  • AdRoll
  • AgencyAnalytics
  • Agile CRM
  • Aha!
  • Airbrake
  • Airtable
  • Asana
  • Autopilot
  • Avochato
  • Basecamp
  • BenchmarkONE
  • Bizible
  • Box
  • CA Flowdock
  • CAKE
  • Calendly
  • Call Loop
  • CallFire
  • Capsule
  • Caspio
  • Channels
  • ClickFunnels
  • ClinchPad
  • Clio
  • Cloudbeds
  • CompanyHub
  • ConnectWise Manage
  • Constant Contact
  • Contacts+
  • Copper
  • Crisp
  • Cyfe
  • Dasheroo
  • DialMyCalls
  • Drip
  • Dropbox Business
  • Evernote Business
  • Facebook
  • Feedly
  • Fomo
  • Formstack Forms
  • FreshBooks
  • Freshworks CRM
  • Front
  • Geckoboard
  • GetResponse
  • Glip
  • Gmail
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Data Studio
  • Google Docs
  • Google Drive
  • GreenRope
  • Grow
  • Help Scout
  • Highrise
  • HipChat
  • Hiveage
  • HubSpot CRM
  • Insightly
  • Instapage
  • Intercom
  • JobNimbus
  • JotForm
  • Kajabi
  • Keap
  • Kenshoo Infinity Suite
  • Kissmetrics
  • Klipfolio
  • Leftronic
  • LinkedIn for Business
  • LionDesk
  • LiveChat
  • Livespace
  • Magento Commerce
  • Mailchimp
  • Mailchimp Transactional Email
  • Mailgun
  • Marin Software
  • Marketo Engage
  • Mautic
  • MeisterTask
  • Microsoft Excel
  • Mixpanel
  • NetHunt CRM
  • Nimble
  • Nutshell
  • Olark
  • Optimizely
  • Pardot
  • Paymo
  • Pipedrive
  • PipelineDeals
  • Plecto
  • Podio
  • PracticePanther Legal Software
  • Quickbase
  • Quickbooks Online
  • Really Simple Systems CRM
  • RescueTime
  • Salesforce Sales Cloud
  • SalesforceIQ
  • SendGrid
  • SetMore
  • SharpSpring
  • Shopify
  • Slack
  • Smartsheet
  • Squarespace
  • Streak
  • Stripe
  • SugarCRM
  • SugarSync
  • Textlocal
  • TimeCamp
  • Toggl Track
  • Trello
  • Twilio Voice
  • Twitter
  • Unbounce
  • VWO Testing
  • Vtiger CRM
  • WHMCS
  • Wave Accounting
  • WebMerge
  • Wix
  • WordPress
  • Workbooks
  • Wufoo
  • Xero
  • Yalla
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho Analytics
  • Zoho CRM
  • Zoho Creator
  • Zoho Invoice
  • Zoom Meetings & Chat
  • amoCRM
  • appointlet
  • monday.com
  • vcita