---
description: Compare CTM vs Zoho Voice for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare CTM vs Zoho Voice | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/2043/speech-analytics/software) > [CTM \<span\>vs\</span\> Zoho Voice](https://www.getapp.za.com/compare/127363/2057395/calltrackingmetrics/vs/zoho-voice)

# Compare CTM vs Zoho Voice

Canonical: https://www.getapp.za.com/compare/127363/2057395/calltrackingmetrics/vs/zoho-voice

> Detailed comparison between CTM and Zoho Voice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CTM | Zoho Voice |
| **Overall rating** | 4.7/5 | 4.0/5 |
| **Total Reviews** | 158 | 46 |
| **Starting Price** | US$79,00 | US$34,00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### CTM

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Caller Profiles
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Engagement Tracking
- Inbound Call Center
- Integrations Management
- Lead Capture
- Lead Management
- Monitoring
- Real-Time Data
- Recording

### Zoho Voice

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Blended Call Center
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Caller Profiles
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Engagement Tracking
- Inbound Call Center
- Integrations Management
- Lead Capture
- Lead Management
- Monitoring
- Real-Time Data
- Recording

## Links

- [View CTM Profile](https://www.getapp.za.com/software/127363/calltrackingmetrics)
- [View Zoho Voice Profile](https://www.getapp.za.com/software/2057395/zoho-voice)
- [View Original Comparison](https://www.getapp.za.com/compare/127363/2057395/calltrackingmetrics/vs/zoho-voice)

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