CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and outbound call center campaigns
SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and outbound call center...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$39,00/month

  • Subscription

Starting from

US$70,00/month

  • Subscription

Overall rating

4,6 /5
(61)
Ease of Use
4,4/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,6/5

Overall rating

4,5 /5
(21)
Ease of Use
4,5/5
Features & Functionality
4,4/5
Customer Service
4,6/5
Value for Money
3,9/5

Total features 96

  • API
  • Access Controls/Permissions
  • Agent Interface
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Cross Channel Attribution
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Transfer
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Keyword Tracking
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Mailing List Management
  • Manual Dialer
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Touch Attribution
  • Multi-User Collaboration
  • Multiple Scripts
  • Natural Language Processing
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real-Time Chat
  • Recording
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SMS Messaging
  • Self-Service Search
  • Spam Blocker
  • Speech-to-Text Analysis
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Two-Factor Authentication
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Workforce Management

Total features 49

  • API
  • Access Controls/Permissions
  • Agent Interface
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Cross Channel Attribution
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Transfer
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Keyword Tracking
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Mailing List Management
  • Manual Dialer
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Touch Attribution
  • Multi-User Collaboration
  • Multiple Scripts
  • Natural Language Processing
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real-Time Chat
  • Recording
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SMS Messaging
  • Self-Service Search
  • Spam Blocker
  • Speech-to-Text Analysis
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Two-Factor Authentication
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Workforce Management
  • AWeber
  • Accelo
  • Acquisio
  • Act!
  • Act-On
  • Actionstep
  • ActiveCampaign
  • ActiveTrail
  • Acuity Scheduling
  • AdRoll
  • AgencyAnalytics
  • Agile CRM
  • Aha!
  • Airbrake
  • Airtable
  • Asana
  • Autopilot
  • Avochato
  • Basecamp
  • BenchmarkONE
  • Bizible
  • Box
  • CA Flowdock
  • CAKE
  • Calendly
  • Call Loop
  • CallFire
  • Callture
  • Capsule
  • Caspio
  • Channels
  • ClickFunnels
  • ClinchPad
  • Clio
  • Cloudbeds
  • CompanyHub
  • ConnectWise Manage
  • Constant Contact
  • Contacts+
  • Copper
  • Crisp
  • Cyfe
  • Dasheroo
  • DialMyCalls
  • Drip
  • Dropbox Business
  • Evernote Business
  • Facebook
  • Feedly
  • Fomo
  • Formstack Forms
  • FreshBooks
  • Freshworks CRM
  • Front
  • Geckoboard
  • GetResponse
  • Glip
  • Gmail
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Data Studio
  • Google Docs
  • Google Drive
  • GreenRope
  • Grow
  • Help Scout
  • Highrise
  • HipChat
  • Hiveage
  • HubSpot CRM
  • Insightly
  • Instapage
  • Intercom
  • JobNimbus
  • JotForm
  • Kajabi
  • Keap
  • Kenshoo Infinity Suite
  • Kissmetrics
  • Klipfolio
  • Leftronic
  • LinkedIn for Business
  • LionDesk
  • LiveChat
  • Livespace
  • Magento Commerce
  • Mailchimp
  • Mailchimp Transactional Email
  • Mailgun
  • Marin Software
  • Marketo Engage
  • Mautic
  • MeisterTask
  • MiCloud Connect
  • Microsoft Excel
  • Mixpanel
  • NetHunt CRM
  • Nimble
  • Nutshell
  • Olark
  • Optimizely
  • Pardot
  • Paymo
  • Pipedrive
  • PipelineDeals
  • Plecto
  • Podio
  • PracticePanther Legal Software
  • Quickbase
  • Quickbooks Online
  • Really Simple Systems CRM
  • RescueTime
  • Salesforce Sales Cloud
  • SalesforceIQ
  • SendGrid
  • SetMore
  • SharpSpring
  • Shopify
  • Slack
  • Smartsheet
  • Squarespace
  • Streak
  • Stripe
  • SugarCRM
  • SugarSync
  • Textlocal
  • TimeCamp
  • Toggl Track
  • Trello
  • Twilio Voice
  • Twitter
  • Unbounce
  • VWO Testing
  • Vtiger CRM
  • WHMCS
  • Wave Accounting
  • WebMerge
  • Wix
  • WordPress
  • Workbooks
  • Wufoo
  • Xero
  • Yalla
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho Analytics
  • Zoho CRM
  • Zoho Creator
  • Zoho Invoice
  • Zoom Meetings & Chat
  • amoCRM
  • appointlet
  • monday.com
  • vcita
  • AWeber
  • Accelo
  • Acquisio
  • Act!
  • Act-On
  • Actionstep
  • ActiveCampaign
  • ActiveTrail
  • Acuity Scheduling
  • AdRoll
  • AgencyAnalytics
  • Agile CRM
  • Aha!
  • Airbrake
  • Airtable
  • Asana
  • Autopilot
  • Avochato
  • Basecamp
  • BenchmarkONE
  • Bizible
  • Box
  • CA Flowdock
  • CAKE
  • Calendly
  • Call Loop
  • CallFire
  • Callture
  • Capsule
  • Caspio
  • Channels
  • ClickFunnels
  • ClinchPad
  • Clio
  • Cloudbeds
  • CompanyHub
  • ConnectWise Manage
  • Constant Contact
  • Contacts+
  • Copper
  • Crisp
  • Cyfe
  • Dasheroo
  • DialMyCalls
  • Drip
  • Dropbox Business
  • Evernote Business
  • Facebook
  • Feedly
  • Fomo
  • Formstack Forms
  • FreshBooks
  • Freshworks CRM
  • Front
  • Geckoboard
  • GetResponse
  • Glip
  • Gmail
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Data Studio
  • Google Docs
  • Google Drive
  • GreenRope
  • Grow
  • Help Scout
  • Highrise
  • HipChat
  • Hiveage
  • HubSpot CRM
  • Insightly
  • Instapage
  • Intercom
  • JobNimbus
  • JotForm
  • Kajabi
  • Keap
  • Kenshoo Infinity Suite
  • Kissmetrics
  • Klipfolio
  • Leftronic
  • LinkedIn for Business
  • LionDesk
  • LiveChat
  • Livespace
  • Magento Commerce
  • Mailchimp
  • Mailchimp Transactional Email
  • Mailgun
  • Marin Software
  • Marketo Engage
  • Mautic
  • MeisterTask
  • MiCloud Connect
  • Microsoft Excel
  • Mixpanel
  • NetHunt CRM
  • Nimble
  • Nutshell
  • Olark
  • Optimizely
  • Pardot
  • Paymo
  • Pipedrive
  • PipelineDeals
  • Plecto
  • Podio
  • PracticePanther Legal Software
  • Quickbase
  • Quickbooks Online
  • Really Simple Systems CRM
  • RescueTime
  • Salesforce Sales Cloud
  • SalesforceIQ
  • SendGrid
  • SetMore
  • SharpSpring
  • Shopify
  • Slack
  • Smartsheet
  • Squarespace
  • Streak
  • Stripe
  • SugarCRM
  • SugarSync
  • Textlocal
  • TimeCamp
  • Toggl Track
  • Trello
  • Twilio Voice
  • Twitter
  • Unbounce
  • VWO Testing
  • Vtiger CRM
  • WHMCS
  • Wave Accounting
  • WebMerge
  • Wix
  • WordPress
  • Workbooks
  • Wufoo
  • Xero
  • Yalla
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho Analytics
  • Zoho CRM
  • Zoho Creator
  • Zoho Invoice
  • Zoom Meetings & Chat
  • amoCRM
  • appointlet
  • monday.com
  • vcita