Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
A modern customer support CRM built by customer support for customer support to manage complex, high value customers.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Subscription

Starting from

US$45,00/month

  • Subscription

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Overall rating

4,6 /5
(18)
Ease of Use
4,4/5
Features & Functionality
4,3/5
Customer Service
4,8/5
Value for Money
4,7/5

Total features 53

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Audit Trail
  • Automated Routing
  • CRM
  • Calendar Management
  • Call Center Management
  • Cataloging/Categorization
  • Change Management
  • Collaboration Tools
  • Commenting / Notes
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Course Authoring
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Creation
  • Data Capture and Transfer
  • Decision Support Software
  • Developer Portal
  • Discussions / Forums
  • Document Management
  • Document Review
  • Document Storage
  • Electronic Forms
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Recognition Software
  • Employee Self Service
  • Engagement Analytics
  • Event Calendar
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Goal Management
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Negative Feedback Management
  • Online Forums
  • Orientation Workflow Management
  • Performance Management
  • Performance Metrics
  • Project Management
  • Project Time Tracking
  • Project Workflow
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Text Editing
  • Ticket Management
  • Timer
  • Training Management
  • Usage Tracking/Analytics
  • Version Control
  • WYSIWYG Editor
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 65

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Audit Trail
  • Automated Routing
  • CRM
  • Calendar Management
  • Call Center Management
  • Cataloging/Categorization
  • Change Management
  • Collaboration Tools
  • Commenting / Notes
  • Compliance Management
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Course Authoring
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Creation
  • Data Capture and Transfer
  • Decision Support Software
  • Developer Portal
  • Discussions / Forums
  • Document Management
  • Document Review
  • Document Storage
  • Electronic Forms
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Recognition Software
  • Employee Self Service
  • Engagement Analytics
  • Event Calendar
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Goal Management
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Negative Feedback Management
  • Online Forums
  • Orientation Workflow Management
  • Performance Management
  • Performance Metrics
  • Project Management
  • Project Time Tracking
  • Project Workflow
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Text Editing
  • Ticket Management
  • Timer
  • Training Management
  • Usage Tracking/Analytics
  • Version Control
  • WYSIWYG Editor
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Facebook
  • Jira
  • LiveChat
  • NinjaRMM
  • RingCentral Office
  • Salesforce Sales Cloud
  • Slack
  • Twitter
  • Facebook
  • Jira
  • LiveChat
  • NinjaRMM
  • RingCentral Office
  • Salesforce Sales Cloud
  • Slack
  • Twitter