Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses manage operations related to customer service management. ThinkOwl is an AI-based platform which collects & analyzes customer interactions across different channels such as live chat, Facebook & Twitter.
ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses manage operations related to customer service management. ThinkOwl...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)

Starting from

  • Free
  • Subscription

Starting from

N/A

  • Free
  • Subscription

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Total features 53

  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Audit Trail
  • Automated Routing
  • CRM
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Course Authoring
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Data Capture and Transfer
  • Decision Support Software
  • Developer Portal
  • Document Management
  • Document Review
  • Document Storage
  • Electronic Forms
  • Email Management
  • Employee Onboarding
  • Employee Recognition Software
  • Engagement Analytics
  • Feedback Management
  • Full Text Search
  • Goal Management
  • Inbox Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Negative Feedback Management
  • Orientation Workflow Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Project Management
  • Question Library
  • Ratings / Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Reporting/Analytics
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Text Analysis
  • Ticket Management
  • Training Management
  • Usage Tracking/Analytics
  • Version Control
  • WYSIWYG Editor
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 41

  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Audit Trail
  • Automated Routing
  • CRM
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Course Authoring
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Data Capture and Transfer
  • Decision Support Software
  • Developer Portal
  • Document Management
  • Document Review
  • Document Storage
  • Electronic Forms
  • Email Management
  • Employee Onboarding
  • Employee Recognition Software
  • Engagement Analytics
  • Feedback Management
  • Full Text Search
  • Goal Management
  • Inbox Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Negative Feedback Management
  • Orientation Workflow Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Project Management
  • Question Library
  • Ratings / Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Reporting/Analytics
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Text Analysis
  • Ticket Management
  • Training Management
  • Usage Tracking/Analytics
  • Version Control
  • WYSIWYG Editor
  • Work Order Management
  • Workflow Configuration
  • Workflow Management