Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Leading global provider of AI-powered omnichannel cloud contact center software.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Subscription

Starting from

US$70,00/month

  • Subscription

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Overall rating

4,7 /5
(95)
Ease of Use
4,6/5
Features & Functionality
4,6/5
Customer Service
4,8/5
Value for Money
4,8/5

Total features 53

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Audit Trail
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Specific Caller ID
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting / Notes
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Content Library
  • Content Management
  • Course Authoring
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reports
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Decision Support Software
  • Developer Portal
  • Document Management
  • Document Review
  • Drag & Drop
  • Electronic Forms
  • Employee Management
  • Employee Onboarding
  • Employee Recognition Software
  • Engagement Analytics
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Full Text Search
  • Goal Management
  • HTML5 Technology
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Negative Feedback Management
  • Orientation Workflow Management
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Quality Control
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Timeline Management
  • Training Management
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Version Control
  • Video Call Recording
  • Video Support
  • WYSIWYG Editor
  • Workflow Management

Total features 89

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Audit Trail
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Campaign Specific Caller ID
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting / Notes
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Content Library
  • Content Management
  • Course Authoring
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reports
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Decision Support Software
  • Developer Portal
  • Document Management
  • Document Review
  • Drag & Drop
  • Electronic Forms
  • Employee Management
  • Employee Onboarding
  • Employee Recognition Software
  • Engagement Analytics
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Full Text Search
  • Goal Management
  • HTML5 Technology
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Negative Feedback Management
  • Orientation Workflow Management
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Progressive Dialer
  • Project Management
  • Quality Assurance
  • Quality Control
  • Question Library
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Timeline Management
  • Training Management
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Version Control
  • Video Call Recording
  • Video Support
  • WYSIWYG Editor
  • Workflow Management
  • 10,000ft Insights
  • Amazon EC2
  • Aspect Workforce Management
  • Aspect Zipwire
  • Desk.com
  • Dynamics 365
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Cloud Monitoring API
  • Impact360 Workforce Management
  • Oracle B2C Service
  • Oracle Service
  • PaySimple
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Twitter
  • Zapier
  • Zendesk
  • Zoho CRM
  • 10,000ft Insights
  • Amazon EC2
  • Aspect Workforce Management
  • Aspect Zipwire
  • Desk.com
  • Dynamics 365
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Cloud Monitoring API
  • Impact360 Workforce Management
  • Oracle B2C Service
  • Oracle Service
  • PaySimple
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Twitter
  • Zapier
  • Zendesk
  • Zoho CRM