ngDesk

(11)
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Verascape

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ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication.
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
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Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View more details
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Starting from

  • Free
  • Subscription

Starting from

US$0,40

  • Free
  • Subscription

Overall rating

4,5 /5
(11)
Ease of Use
4,5/5
Features & Functionality
4,4/5
Customer Service
4,8/5
Value for Money
4,8/5
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Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5
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Total features 49

  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Benefits Management
  • CRM
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Document Storage
  • Email Management
  • Engagement Analytics
  • Fault Management
  • File Sharing
  • Forms Management
  • HIPAA Compliant
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Data Sources
  • Multiple Scripts
  • Multiple User Accounts
  • Offline Form
  • Order Processing
  • Outbound Call Center
  • Phone Key Input
  • Proactive Chat
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Prospecting Tools
  • Queue Management
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Returns Management
  • Rules-Based Workflow
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Progress Tracking
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 54

  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Benefits Management
  • CRM
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Document Storage
  • Email Management
  • Engagement Analytics
  • Fault Management
  • File Sharing
  • Forms Management
  • HIPAA Compliant
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Data Sources
  • Multiple Scripts
  • Multiple User Accounts
  • Offline Form
  • Order Processing
  • Outbound Call Center
  • Phone Key Input
  • Proactive Chat
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Prospecting Tools
  • Queue Management
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Returns Management
  • Rules-Based Workflow
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Progress Tracking
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

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