Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

  • Subscription

Starting from

US$15,00/month

  • Subscription

Overall rating

4,5 /5
(11)
Ease of Use
4,4/5
Features & Functionality
4,1/5
Customer Service
4,5/5
Value for Money
4,1/5

Overall rating

4,6 /5
(35)
Ease of Use
4,3/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,5/5

Total features 100

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Assignment Management
  • Attended Automation
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Billing & Invoicing
  • Business Process Automation
  • Business Process Control
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contextual Guidance
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Storage Management
  • Data Verification
  • Decision Support Software
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Lead Distribution
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Member Accounts
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • No-Code
  • Offline Form
  • Onboarding
  • Online Forums
  • Optical Character Recognition
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Project Management
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Unattended Automation
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Voice Mail
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 138

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Assignment Management
  • Attended Automation
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Billing & Invoicing
  • Business Process Automation
  • Business Process Control
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contextual Guidance
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Storage Management
  • Data Verification
  • Decision Support Software
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Lead Distribution
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Member Accounts
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • No-Code
  • Offline Form
  • Onboarding
  • Online Forums
  • Optical Character Recognition
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Project Management
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Unattended Automation
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Voice Mail
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Box
  • Bullhorn ATS & CRM
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Maps
  • Highrise
  • HipChat
  • HubSpot Marketing Hub
  • Jira
  • Magento Commerce
  • Microsoft Outlook
  • Okta
  • OneDrive
  • OneLogin
  • Salesforce.org
  • ServiceNow
  • Trello
  • Twilio Voice
  • UKG Pro
  • Xero
  • Zapier
  • Zendesk
  • Zenefits
  • Box
  • Bullhorn ATS & CRM
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Maps
  • Highrise
  • HipChat
  • HubSpot Marketing Hub
  • Jira
  • Magento Commerce
  • Microsoft Outlook
  • Okta
  • OneDrive
  • OneLogin
  • Salesforce.org
  • ServiceNow
  • Trello
  • Twilio Voice
  • UKG Pro
  • Xero
  • Zapier
  • Zendesk
  • Zenefits