Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

  • Free
  • Subscription

Starting from

US$49,00/month

  • Free
  • Subscription

Overall rating

4,5 /5
(11)
Ease of Use
4,4/5
Features & Functionality
4,1/5
Customer Service
4,5/5
Value for Money
4,1/5

Overall rating

4,6 /5
(30)
Ease of Use
4,3/5
Features & Functionality
4,5/5
Customer Service
4,8/5
Value for Money
4,6/5

Total features 100

  • "What If" Scenarios
  • 2-Way Messaging
  • 360 Degree Feedback
  • @mentions
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Attended Automation
  • Audience Targeting
  • Authentication
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Targeting
  • Blended Call Center
  • Business Process Automation
  • Business Process Control
  • CAN SPAM Compliance
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Database
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Conditional Logic
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Verification
  • Decision Support Software
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • Image Library
  • Inbound Call Center
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • MMS
  • Machine Learning
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Member Accounts
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Coupons
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Notification Scheduling
  • Offline Form
  • Onboarding
  • Optical Character Recognition
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Progress Tracking
  • Project Workflow
  • Projections
  • Prospecting Tools
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Response Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Marketing Managment
  • Sales Analytics
  • Sales Automation
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled Messaging
  • Search Marketing
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Signature Management
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Softphone Software
  • Source Tracking
  • Spam Blocker
  • Subscriber Management
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time Zone Tracking
  • Transaction History
  • Transcripts/Chat History
  • Transfers/Routing
  • Unattended Automation
  • Usage Tracking/Analytics
  • User Management
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Visual Notifications
  • Visual Workflow Management
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Total features 211

  • "What If" Scenarios
  • 2-Way Messaging
  • 360 Degree Feedback
  • @mentions
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Attended Automation
  • Audience Targeting
  • Authentication
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Behavior Analytics
  • Behavior Tracking
  • Behavioral Targeting
  • Blended Call Center
  • Business Process Automation
  • Business Process Control
  • CAN SPAM Compliance
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Database
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Conditional Logic
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Verification
  • Decision Support Software
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • Image Library
  • Inbound Call Center
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • MMS
  • Machine Learning
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Member Accounts
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Coupons
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Notification Scheduling
  • Offline Form
  • Onboarding
  • Optical Character Recognition
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Progress Tracking
  • Project Workflow
  • Projections
  • Prospecting Tools
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Response Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Marketing Managment
  • Sales Analytics
  • Sales Automation
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled Messaging
  • Search Marketing
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Signature Management
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Softphone Software
  • Source Tracking
  • Spam Blocker
  • Subscriber Management
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time Zone Tracking
  • Transaction History
  • Transcripts/Chat History
  • Transfers/Routing
  • Unattended Automation
  • Usage Tracking/Analytics
  • User Management
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Visual Notifications
  • Visual Workflow Management
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • 1ShoppingCart
  • 3dcart
  • Asgard Scheduling Software
  • BigCommerce
  • Box
  • Bullhorn ATS & CRM
  • CoreCommerce
  • Drupal
  • Facebook
  • FullContact
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • Google Workspace
  • HubSpot Marketing Hub
  • Intercom
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Microsoft Outlook
  • OneDrive
  • Pinnacle Cart
  • PrestaShop
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Squarespace
  • Stripe
  • Trello
  • Twilio
  • Twitter
  • UKG Pro
  • Weebly
  • Wix
  • WordPress
  • Zapier
  • Zen Cart
  • Zendesk
  • Zenefits
  • ekmPowershop
  • 1ShoppingCart
  • 3dcart
  • Asgard Scheduling Software
  • BigCommerce
  • Box
  • Bullhorn ATS & CRM
  • CoreCommerce
  • Drupal
  • Facebook
  • FullContact
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • Google Workspace
  • HubSpot Marketing Hub
  • Intercom
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Microsoft Outlook
  • OneDrive
  • Pinnacle Cart
  • PrestaShop
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Squarespace
  • Stripe
  • Trello
  • Twilio
  • Twitter
  • UKG Pro
  • Weebly
  • Wix
  • WordPress
  • Zapier
  • Zen Cart
  • Zendesk
  • Zenefits
  • ekmPowershop