Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Solvemate enables brands to deliver quality customer service through meaningful conversations.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Subscription

Starting from

€349,00/month

  • Subscription

Overall rating

4,5 /5
(11)
Ease of Use
4,4/5
Features & Functionality
4,1/5
Customer Service
4,5/5
Value for Money
4,1/5

Overall rating

4,6 /5
(19)
Ease of Use
4,1/5
Features & Functionality
4,3/5
Customer Service
4,9/5
Value for Money
4,4/5

Total features 100

  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Attended Automation
  • Automated Routing
  • Automatic Backup
  • Business Process Automation
  • Business Process Control
  • CMDB
  • Calendar Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Content Management
  • Contextual Guidance
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Dashboard
  • Data Storage Management
  • Data Verification
  • Decision Support Software
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Feedback Management
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Health Score
  • IT Asset Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Member Accounts
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • Optical Character Recognition
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Project Workflow
  • Projections
  • Queue Management
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Unattended Automation
  • Usage Tracking/Analytics
  • Version Control
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Workflow Configuration
  • Workflow Management

Total features 37

  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Attended Automation
  • Automated Routing
  • Automatic Backup
  • Business Process Automation
  • Business Process Control
  • CMDB
  • Calendar Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Content Management
  • Contextual Guidance
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Dashboard
  • Data Storage Management
  • Data Verification
  • Decision Support Software
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Feedback Management
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Health Score
  • IT Asset Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Member Accounts
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • Optical Character Recognition
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Project Workflow
  • Projections
  • Queue Management
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Unattended Automation
  • Usage Tracking/Analytics
  • Version Control
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Workflow Configuration
  • Workflow Management
  • Box
  • Bullhorn ATS & CRM
  • Desk.com
  • Facebook
  • Freshdesk
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • HubSpot Marketing Hub
  • Box
  • Bullhorn ATS & CRM
  • Desk.com
  • Facebook
  • Freshdesk
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • HubSpot Marketing Hub