Capacity vs Helpfruit
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Overview
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Helpfruit: Give your customers the right answer at the right time with AI chatbots and help pages. Escalate to live chat if needed.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$25,000.00/year
- Free Version
- Free Trial
- Subscription
Starting from
US$149.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.1/ 5Customer Service
4.6/ 5Value for Money
4.2/ 5Ease of Use
4.9/ 5Features
4.5/ 5Customer Service
4.9/ 5Value for Money
4.8/ 5Features
Total features 99
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Attended Automation
- Automated Routing
- Autoresponders
- Business Process Automation
- Business Process Control
- CMDB
- Calendar Management
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Code-free Development
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Content Library
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Storage Management
- Data Visualization
- Decision Support Software
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Developers
- For Sales Teams/Organizations
- For eCommerce
- Forms Management
- Full Text Search
- Geotargeting
- Graphical Workflow Editor
- Health Score
- Human Handover
- IT Asset Management
- Incident Management
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Nurturing
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- No-Code
- Offline Form
- Onboarding
- Optical Character Recognition
- Performance Metrics
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Process Builder
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Project Workflow
- Projections
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Unattended Automation
- Usage Tracking/Analytics
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 75
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Attended Automation
- Automated Routing
- Autoresponders
- Business Process Automation
- Business Process Control
- CMDB
- Calendar Management
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Code-free Development
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Content Library
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Storage Management
- Data Visualization
- Decision Support Software
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Developers
- For Sales Teams/Organizations
- For eCommerce
- Forms Management
- Full Text Search
- Geotargeting
- Graphical Workflow Editor
- Health Score
- Human Handover
- IT Asset Management
- Incident Management
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Nurturing
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- No-Code
- Offline Form
- Onboarding
- Optical Character Recognition
- Performance Metrics
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Process Builder
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Project Workflow
- Projections
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Unattended Automation
- Usage Tracking/Analytics
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Box
- Bullhorn ATS & CRM
- Clearbit
- ConvertKit
- Cornerstone
- Encompass
- Freshdesk
- Gmail
- Google Calendar
- Google Drive
- Google Maps
- HubSpot Marketing Hub
- Insperity OrgPlus
- Jira
- Marketo Engage
- Marketo Sales Connect
- Messenger
- Microsoft 365
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- OneDrive
- Paylocity
- Procore
- ServiceNow
- Slack
- Surefire CRM
- TriNet Zenefits
- Twilio
- UKG Pro
- Unanet CRM by Cosential
- Zapier
- Zendesk Suite
- ZoomInfo Sales
- Box
- Bullhorn ATS & CRM
- Clearbit
- ConvertKit
- Cornerstone
- Encompass
- Freshdesk
- Gmail
- Google Calendar
- Google Drive
- Google Maps
- HubSpot Marketing Hub
- Insperity OrgPlus
- Jira
- Marketo Engage
- Marketo Sales Connect
- Messenger
- Microsoft 365
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams
- OneDrive
- Paylocity
- Procore
- ServiceNow
- Slack
- Surefire CRM
- TriNet Zenefits
- Twilio
- UKG Pro
- Unanet CRM by Cosential
- Zapier
- Zendesk Suite
- ZoomInfo Sales
