Capacity vs Froged
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Overview
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.
FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle. Made by a SaaS, for SaaS companies, and it’s...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$25,000.00/year
- Free Version
- Free Trial
- Subscription
Starting from
€79.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.1/ 5Customer Service
4.6/ 5Value for Money
4.2/ 5Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.7/ 5Value for Money
4.6/ 5Features
Total features 99
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Attended Automation
- Automated Routing
- Autoresponders
- Behavior Tracking
- Business Process Automation
- Business Process Control
- CMDB
- CRM
- Calendar Management
- Campaign Management
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Management
- Content Creation
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Storage Management
- Data Visualization
- Decision Support Software
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For eCommerce
- Forms Management
- Full Text Search
- Geotargeting
- Graphical Workflow Editor
- Health Score
- IT Asset Management
- Incident Management
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- Natural Language Processing
- Negative Feedback Management
- No-Code
- Offline Form
- Onboarding
- Optical Character Recognition
- Performance Metrics
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Process Builder
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Project Workflow
- Projections
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Unattended Automation
- Usage Tracking/Analytics
- Video Conferencing
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
Total features 95
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Attended Automation
- Automated Routing
- Autoresponders
- Behavior Tracking
- Business Process Automation
- Business Process Control
- CMDB
- CRM
- Calendar Management
- Campaign Management
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Management
- Content Creation
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Storage Management
- Data Visualization
- Decision Support Software
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For eCommerce
- Forms Management
- Full Text Search
- Geotargeting
- Graphical Workflow Editor
- Health Score
- IT Asset Management
- Incident Management
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- Natural Language Processing
- Negative Feedback Management
- No-Code
- Offline Form
- Onboarding
- Optical Character Recognition
- Performance Metrics
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Process Builder
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Project Workflow
- Projections
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Unattended Automation
- Usage Tracking/Analytics
- Video Conferencing
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Box
- Bullhorn ATS & CRM
- Clearbit
- ConvertKit
- Cornerstone
- Encompass
- Freshdesk
- Gmail
- Google Calendar
- Google Chrome
- Google Drive
- Google Maps
- Google Meet
- HubSpot Marketing Hub
- Insperity OrgPlus
- Jira
- Marketo Sales Connect
- Microsoft 365
- Microsoft Outlook
- OneDrive
- Paylocity
- Procore
- ServiceNow
- Slack
- Surefire CRM
- TriNet Zenefits
- Twilio
- UKG Pro
- Unanet CRM by Cosential
- Zapier
- Zendesk Suite
- ZoomInfo Sales
- Box
- Bullhorn ATS & CRM
- Clearbit
- ConvertKit
- Cornerstone
- Encompass
- Freshdesk
- Gmail
- Google Calendar
- Google Chrome
- Google Drive
- Google Maps
- Google Meet
- HubSpot Marketing Hub
- Insperity OrgPlus
- Jira
- Marketo Sales Connect
- Microsoft 365
- Microsoft Outlook
- OneDrive
- Paylocity
- Procore
- ServiceNow
- Slack
- Surefire CRM
- TriNet Zenefits
- Twilio
- UKG Pro
- Unanet CRM by Cosential
- Zapier
- Zendesk Suite
- ZoomInfo Sales