Capacity vs inconnect
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$25,000.00/year
- Free Version
- Free Trial
- Subscription
Starting from
US$1.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.1/ 5Customer Service
4.6/ 5Value for Money
4.2/ 5Ease of Use
3.9/ 5Features
4.3/ 5Customer Service
3.3/ 5Value for Money
4.1/ 5Features
Total features 99
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Attended Automation
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Business Process Automation
- Business Process Control
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Decision Support Software
- Document Management
- Document Storage
- Drag & Drop
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Forms Management
- Full Text Search
- Geotargeting
- Graphical Workflow Editor
- Health Score
- Help Desk Management
- IT Asset Management
- IVR
- Inbound Call Center
- Incident Management
- Integration into Third Party Applications
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- Negative Feedback Management
- No-Code
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- One-to-One Messaging
- Open Rate Tracking
- Optical Character Recognition
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Process Builder
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Recommendations
- Progressive Dialer
- Project Workflow
- Projections
- Prospecting Tools
- Publishing/Sharing
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Sentiment Analysis
- Shared Contacts
- Single Sign On
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Unattended Automation
- Usage Tracking/Analytics
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- Virtual Extensions
- Virtual Personal Assistant (VPA)
- Visual Analytics
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Workflow Configuration
- Workflow Management
- Workforce Management
Total features 219
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Attended Automation
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Business Process Automation
- Business Process Control
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Decision Support Software
- Document Management
- Document Storage
- Drag & Drop
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Forms Management
- Full Text Search
- Geotargeting
- Graphical Workflow Editor
- Health Score
- Help Desk Management
- IT Asset Management
- IVR
- Inbound Call Center
- Incident Management
- Integration into Third Party Applications
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Processing
- Negative Feedback Management
- No-Code
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- One-to-One Messaging
- Open Rate Tracking
- Optical Character Recognition
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Process Builder
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Recommendations
- Progressive Dialer
- Project Workflow
- Projections
- Prospecting Tools
- Publishing/Sharing
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Sentiment Analysis
- Shared Contacts
- Single Sign On
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Unattended Automation
- Usage Tracking/Analytics
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- Virtual Extensions
- Virtual Personal Assistant (VPA)
- Visual Analytics
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
- Box
- Bullhorn ATS & CRM
- Clearbit
- ConvertKit
- Cornerstone
- Encompass
- Freshdesk
- Gmail
- Google Calendar
- Google Drive
- Google Maps
- HubSpot Marketing Hub
- Insperity OrgPlus
- Jira
- Marketo Sales Connect
- Microsoft 365
- Microsoft Outlook
- OneDrive
- PBX Call Tarifficator
- Paylocity
- Procore
- SMS Marketing Services
- ServiceNow
- Surefire CRM
- TriNet Zenefits
- Twilio
- Twitter/X
- UKG Pro
- Unanet CRM by Cosential
- Webchat
- YouTube
- Zendesk Suite
- ZoomInfo Sales
- Box
- Bullhorn ATS & CRM
- Clearbit
- ConvertKit
- Cornerstone
- Encompass
- Freshdesk
- Gmail
- Google Calendar
- Google Drive
- Google Maps
- HubSpot Marketing Hub
- Insperity OrgPlus
- Jira
- Marketo Sales Connect
- Microsoft 365
- Microsoft Outlook
- OneDrive
- PBX Call Tarifficator
- Paylocity
- Procore
- SMS Marketing Services
- ServiceNow
- Surefire CRM
- TriNet Zenefits
- Twilio
- Twitter/X
- UKG Pro
- Unanet CRM by Cosential
- Webchat
- YouTube
- Zendesk Suite
- ZoomInfo Sales