Capacity vs SimpleWorks
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Overview
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
SimpleCRM is an AI-enabled CRM solution for midsize to large businesses in the Asia Pacific region. The solution supports a portfolio of products that cater to various business requirements such as accounting, CRM, marketing, and more.
SimpleCRM is an AI-enabled CRM solution for midsize to large businesses in the Asia Pacific region. The solution supports a portfolio of products...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$25,000.00/year
- Free Version
- Free Trial
- Subscription
Starting from
US$30.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.1/ 5Customer Service
4.6/ 5Value for Money
4.2/ 5Ease of Use
4.1/ 5Features
4.4/ 5Customer Service
4.5/ 5Value for Money
4.3/ 5Features
Total features 99
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Assignment Management
- Attended Automation
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automated Scheduling
- Autoresponders
- Behavior Analytics
- Business Process Automation
- Business Process Control
- CMDB
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Case Management
- Catalog Management
- Channel Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Client Management
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Complaint Monitoring
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Guidance
- Conversion Tracking
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Connectors
- Data Import/Export
- Data Storage Management
- Data Synchronization
- Data Visualization
- Decision Support Software
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Marketing Software
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Financial Institutions
- For Insurance Industry
- For Sales Teams/Organizations
- For eCommerce
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- GDPR Compliance
- Goal Setting/Tracking
- Graphical Workflow Editor
- Health Score
- IT Asset Management
- Image Library
- Incident Management
- Insurance Management
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Issue Management
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Leaderboards
- List Management
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Marketing Automation
- Marketing Reports
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- Multiple User Accounts
- NPS Survey Structure
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- No-Code
- Onboarding
- Opportunity Management
- Optical Character Recognition
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pre-Configured Bot
- Predictive Analytics
- Preview Functionality
- Prioritization
- Process Builder
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Progress Tracking
- Project Workflow
- Projections
- Prospecting Tools
- Quality Assurance
- Question Branching
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Messaging
- Scheduled/Automated Reports
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Speech Recognition
- Strategic Planning
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transfers/Routing
- Trend Analysis
- Unattended Automation
- Usage Tracking/Analytics
- User Management
- Version Control
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- WYSIWYG Editor
- Web Forms
- Widgets
- Workflow Configuration
- Workflow Management
Total features 227
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Assignment Management
- Attended Automation
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automated Scheduling
- Autoresponders
- Behavior Analytics
- Business Process Automation
- Business Process Control
- CMDB
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Case Management
- Catalog Management
- Channel Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Client Management
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Complaint Monitoring
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Guidance
- Conversion Tracking
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Connectors
- Data Import/Export
- Data Storage Management
- Data Synchronization
- Data Visualization
- Decision Support Software
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Marketing Software
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Financial Institutions
- For Insurance Industry
- For Sales Teams/Organizations
- For eCommerce
- Forecasting
- Forms Automation
- Forms Management
- Full Text Search
- GDPR Compliance
- Goal Setting/Tracking
- Graphical Workflow Editor
- Health Score
- IT Asset Management
- Image Library
- Incident Management
- Insurance Management
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Issue Management
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Leaderboards
- List Management
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Marketing Automation
- Marketing Reports
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- Multiple User Accounts
- NPS Survey Structure
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- No-Code
- Onboarding
- Opportunity Management
- Optical Character Recognition
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pre-Configured Bot
- Predictive Analytics
- Preview Functionality
- Prioritization
- Process Builder
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Progress Tracking
- Project Workflow
- Projections
- Prospecting Tools
- Quality Assurance
- Question Branching
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Messaging
- Scheduled/Automated Reports
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Speech Recognition
- Strategic Planning
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transfers/Routing
- Trend Analysis
- Unattended Automation
- Usage Tracking/Analytics
- User Management
- Version Control
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- WYSIWYG Editor
- Web Forms
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Ameyo
- Asterisk
- Box
- Bullhorn ATS & CRM
- Clearbit
- ConvertKit
- Cornerstone
- Docusign
- Encompass
- Finacle
- Freshdesk
- Gmail
- Google Calendar
- Google Drive
- Google Maps
- HubSpot Marketing Hub
- Insperity OrgPlus
- Jira
- Mailchimp
- Marketo Sales Connect
- Metabase
- Microsoft 365
- Microsoft Outlook
- Microsoft Power BI
- OneDrive
- Ozonetel
- PayPal
- Paylocity
- Procore
- ServiceNow
- Surefire CRM
- Telegram
- TriNet Zenefits
- Twilio
- Twitter/X
- UKG Pro
- Unanet CRM by Cosential
- Viber
- Zendesk Suite
- ZoomInfo Sales
- Ameyo
- Asterisk
- Box
- Bullhorn ATS & CRM
- Clearbit
- ConvertKit
- Cornerstone
- Docusign
- Encompass
- Finacle
- Freshdesk
- Gmail
- Google Calendar
- Google Drive
- Google Maps
- HubSpot Marketing Hub
- Insperity OrgPlus
- Jira
- Mailchimp
- Marketo Sales Connect
- Metabase
- Microsoft 365
- Microsoft Outlook
- Microsoft Power BI
- OneDrive
- Ozonetel
- PayPal
- Paylocity
- Procore
- ServiceNow
- Surefire CRM
- Telegram
- TriNet Zenefits
- Twilio
- Twitter/X
- UKG Pro
- Unanet CRM by Cosential
- Viber
- Zendesk Suite
- ZoomInfo Sales
