Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

  • Subscription

Starting from

US$50,00/month

  • Subscription

Overall rating

4,5 /5
(11)
Ease of Use
4,4/5
Features & Functionality
4,1/5
Customer Service
4,5/5
Value for Money
4,1/5

Overall rating

4,5 /5
(793)
Ease of Use
4,4/5
Features & Functionality
4,3/5
Customer Service
4,5/5
Value for Money
4,4/5

Total features 100

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attended Automation
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Business Process Automation
  • Business Process Control
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Management
  • Complaint Monitoring
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Storage Management
  • Data Verification
  • Decision Support Software
  • Defect Tracking
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Member Accounts
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • No-Code
  • Onboarding
  • Online Forums
  • Optical Character Recognition
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Analysis
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Calendars
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Automation
  • Usage Tracking/Analytics
  • Video Call Recording
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management

Total features 143

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attended Automation
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Business Process Automation
  • Business Process Control
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Management
  • Complaint Monitoring
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Storage Management
  • Data Verification
  • Decision Support Software
  • Defect Tracking
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Health Score
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Member Accounts
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • No-Code
  • Onboarding
  • Online Forums
  • Optical Character Recognition
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Data Management
  • Production Tracking
  • Productivity Analysis
  • Project Management
  • Project Planning
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Calendars
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Automation
  • Usage Tracking/Analytics
  • Video Call Recording
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • Beanstalk
  • Box
  • Bullhorn ATS & CRM
  • Customer Thermometer
  • Dropbox Business
  • Drupal
  • Facebook
  • FreeWebsite.com
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Maps
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Jira
  • Joomla
  • JumpBox for Trac/Subversion
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Visual Studio
  • Nicereply
  • OneDrive
  • Oracle CRM On Demand
  • Oracle Service
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Squarespace
  • SurveyMonkey
  • Twitter
  • UKG Pro
  • Web.com
  • Weebly
  • WordPress
  • Zapier
  • Zendesk
  • Zenefits
  • Zoho Analytics
  • Zoho CRM
  • Beanstalk
  • Box
  • Bullhorn ATS & CRM
  • Customer Thermometer
  • Dropbox Business
  • Drupal
  • Facebook
  • FreeWebsite.com
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Maps
  • Highrise
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Jira
  • Joomla
  • JumpBox for Trac/Subversion
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Visual Studio
  • Nicereply
  • OneDrive
  • Oracle CRM On Demand
  • Oracle Service
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Squarespace
  • SurveyMonkey
  • Twitter
  • UKG Pro
  • Web.com
  • Weebly
  • WordPress
  • Zapier
  • Zendesk
  • Zenefits
  • Zoho Analytics
  • Zoho CRM