Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

  • Subscription

Starting from

US$65,00/month

  • Subscription

Overall rating

4,5 /5
(11)
Ease of Use
4,4/5
Features & Functionality
4,1/5
Customer Service
4,5/5
Value for Money
4,1/5

Overall rating

4,5 /5
(18)
Ease of Use
4,1/5
Features & Functionality
4,2/5
Customer Service
4,5/5
Value for Money
4,4/5

Total features 100

  • "What If" Scenarios
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Action Item Tracking
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Administrative Reporting
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Attended Automation
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Billing
  • Automatic Lead Distribution
  • Automatic Time Capture
  • Availability Indicator
  • Availability Management
  • Backup and Recovery
  • Bank Reconciliation
  • Batch Processing
  • Benchmarking
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Budget Control
  • Budget Management
  • Budgeting/Forecasting
  • Bug Tracking
  • Built-In Database
  • Bulk Send
  • Business Process Automation
  • Business Process Control
  • Buy Side (Suppliers)
  • CMDB
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Chatbot
  • Claims Management
  • Client Management
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Contingency Billing
  • Contract Drafting
  • Contract Lifecycle Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Currency Management
  • Customer Accounts
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Categories
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Deadline Management
  • Decision Support Software
  • Deferred Billing
  • Discount Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • Duplicate Detection
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Enterprise Asset Management
  • Estimating
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • FAQ
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • General Ledger
  • Graphical Workflow Editor
  • HR Management
  • Health Score
  • Help Desk Management
  • Hourly Billing
  • IT Asset Management
  • IT Asset Tracking
  • Idea Management
  • Incident Management
  • Income & Balance Sheet
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Job Management
  • Kanban Board
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • License Management
  • List Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Manual Time Entry
  • Marketing Automation
  • Match & Merge
  • Member Accounts
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Receipt Upload
  • Mobile Time Tracking
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Period Recurring Billing
  • Multiple Billing Rates
  • Multiple Projects
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • No-Code
  • Offline Time Tracking
  • Onboarding
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Online Time Tracking Software
  • Opportunity Management
  • Optical Character Recognition
  • Order Management
  • Overtime Calculation
  • Patch Management
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Pipeline Management
  • Planning Tools
  • Portfolio Management
  • Pre-Configured Bot
  • Pre-built Templates
  • Predictive Analytics
  • Pricing Management
  • Prioritization
  • Problem Management
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Procurement Management
  • Product Catalog
  • Product Configurator
  • Product Roadmapping
  • Profit/Loss Statement
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Purchase Order Management
  • Purchasing & Receiving
  • Qualitative Analysis
  • Quantitative Analysis
  • Question Branching
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Receipt Management
  • Recurring Invoicing
  • Recurring Issues
  • Recurring Orders
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reimbursement Management
  • Relationship Tracking
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Escalation
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Revenue Recognition
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Schedule Distribution
  • Scheduling
  • Scorecards
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sell Side (Customers)
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shared Contacts
  • Shift Swapping
  • Social Media Integration
  • Source Tracking
  • Specialty Contracts
  • Status Tracking
  • Strategic Planning
  • Subcontractor Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Supports Scrum
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Tax Calculation
  • Tax Management
  • Team Assignments
  • Team Collaboration
  • Templates
  • Territory Management
  • Testing/QA Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Clock
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • To-Do List
  • Traditional Methodologies
  • Unattended Automation
  • Usage Tracking/Analytics
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Workflow Configuration
  • Workflow Management

Total features 335

  • "What If" Scenarios
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Action Item Tracking
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Administrative Reporting
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Attended Automation
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Billing
  • Automatic Lead Distribution
  • Automatic Time Capture
  • Availability Indicator
  • Availability Management
  • Backup and Recovery
  • Bank Reconciliation
  • Batch Processing
  • Benchmarking
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Budget Control
  • Budget Management
  • Budgeting/Forecasting
  • Bug Tracking
  • Built-In Database
  • Bulk Send
  • Business Process Automation
  • Business Process Control
  • Buy Side (Suppliers)
  • CMDB
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Chatbot
  • Claims Management
  • Client Management
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Contingency Billing
  • Contract Drafting
  • Contract Lifecycle Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Currency Management
  • Customer Accounts
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Categories
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Deadline Management
  • Decision Support Software
  • Deferred Billing
  • Discount Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dunning Management
  • Duplicate Detection
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Enterprise Asset Management
  • Estimating
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • FAQ
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • General Ledger
  • Graphical Workflow Editor
  • HR Management
  • Health Score
  • Help Desk Management
  • Hourly Billing
  • IT Asset Management
  • IT Asset Tracking
  • Idea Management
  • Incident Management
  • Income & Balance Sheet
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Job Management
  • Kanban Board
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • License Management
  • List Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Manual Time Entry
  • Marketing Automation
  • Match & Merge
  • Member Accounts
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Receipt Upload
  • Mobile Time Tracking
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Period Recurring Billing
  • Multiple Billing Rates
  • Multiple Projects
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • No-Code
  • Offline Time Tracking
  • Onboarding
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Online Time Tracking Software
  • Opportunity Management
  • Optical Character Recognition
  • Order Management
  • Overtime Calculation
  • Patch Management
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Pipeline Management
  • Planning Tools
  • Portfolio Management
  • Pre-Configured Bot
  • Pre-built Templates
  • Predictive Analytics
  • Pricing Management
  • Prioritization
  • Problem Management
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Procurement Management
  • Product Catalog
  • Product Configurator
  • Product Roadmapping
  • Profit/Loss Statement
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Purchase Order Management
  • Purchasing & Receiving
  • Qualitative Analysis
  • Quantitative Analysis
  • Question Branching
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Receipt Management
  • Recurring Invoicing
  • Recurring Issues
  • Recurring Orders
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reimbursement Management
  • Relationship Tracking
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Escalation
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Revenue Recognition
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Schedule Distribution
  • Scheduling
  • Scorecards
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sell Side (Customers)
  • Sentiment Analysis
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shared Contacts
  • Shift Swapping
  • Social Media Integration
  • Source Tracking
  • Specialty Contracts
  • Status Tracking
  • Strategic Planning
  • Subcontractor Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Supports Scrum
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Tax Calculation
  • Tax Management
  • Team Assignments
  • Team Collaboration
  • Templates
  • Territory Management
  • Testing/QA Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Clock
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • To-Do List
  • Traditional Methodologies
  • Unattended Automation
  • Usage Tracking/Analytics
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Workflow Management
  • Workflow Configuration
  • Workflow Management
  • AdRoll
  • Box
  • Bullhorn ATS & CRM
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • Jira
  • LinkedIn for Business
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft SharePoint
  • NinjaRMM
  • OneDrive
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SYSPRO
  • Sage Business Cloud Accounting
  • ServiceNow
  • Slack
  • SolarWinds RMM
  • UKG Pro
  • Unbounce
  • Xero
  • Zapier
  • Zendesk
  • Zenefits
  • Zoom Meetings & Chat
  • AdRoll
  • Box
  • Bullhorn ATS & CRM
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Maps
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • Jira
  • LinkedIn for Business
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft SharePoint
  • NinjaRMM
  • OneDrive
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SYSPRO
  • Sage Business Cloud Accounting
  • ServiceNow
  • Slack
  • SolarWinds RMM
  • UKG Pro
  • Unbounce
  • Xero
  • Zapier
  • Zendesk
  • Zenefits
  • Zoom Meetings & Chat