Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat.
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Free
  • Subscription

Starting from

US$14,00/month

  • Free
  • Subscription

Overall rating

4,5 /5
(11)
Ease of Use
4,4/5
Features & Functionality
4,1/5
Customer Service
4,5/5
Value for Money
4,1/5

Overall rating

4,2 /5
(4 805)
Ease of Use
4,1/5
Features & Functionality
4,2/5
Customer Service
4/5
Value for Money
4,3/5

Total features 100

  • @mentions
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Advertising Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Management
  • Attended Automation
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Behavior Tracking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Business Process Control
  • Buyer Management
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contextual Guidance
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Decision Support Software
  • Desktop Notifications
  • Direct Mail Management
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Profiles
  • Employee Self Service
  • Engagement Analytics
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Feedback Management
  • Field Sales Management
  • File Management
  • File Transfer
  • Filtering
  • For AEC Industry
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forecasting
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Geographic Maps
  • Geolocation
  • Goal Management
  • Graphical Data Presentation
  • Graphical Workflow Editor
  • Guided Problem Solving
  • HR Management
  • Health Score
  • Help Desk Management
  • Historical Reporting
  • Historical Trend Analysis
  • ID Scanning
  • IT Asset Management
  • IVR / Voice Recognition
  • Image Library
  • Inbox Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lifecycle Management
  • List Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mail Merge
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Member Accounts
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multimedia Support
  • Multiple Data Sources
  • Multiple User Accounts
  • Multivariate Testing
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • Opportunity Management
  • Optical Character Recognition
  • Order Management
  • Order Processing
  • Partial Payments
  • Partner Management
  • Partner Portal
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Price / Margin Management
  • Prioritization
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Data Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Push Notifications
  • Queue Management
  • QuickBooks Integration
  • Quota Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Records Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Management
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled / Automated Reports
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Speech-to-Text Analysis
  • Spend Analysis
  • Statistical Analysis
  • Status Tracking
  • Stock Management
  • Subscription Management
  • Succession Planning
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Calendars
  • Template Management
  • Territory Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Timeline Management
  • To-Do List
  • Training Management
  • Transaction History
  • Trend Analysis
  • Two-Factor Authentication
  • Unattended Automation
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Vendor Managed Inventory
  • Vendor Management
  • Video Conferencing
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visitor Tracking
  • Visual Analytics
  • Visual Workflow Management
  • Voice Mail
  • Warranty Tracking
  • Web Forms
  • Web Traffic Reporting
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Whiteboard
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • iCalendar Support

Total features 325

  • @mentions
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Advertising Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Management
  • Attended Automation
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Behavior Tracking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Business Process Control
  • Buyer Management
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contextual Guidance
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Decision Support Software
  • Desktop Notifications
  • Direct Mail Management
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Profiles
  • Employee Self Service
  • Engagement Analytics
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Feedback Management
  • Field Sales Management
  • File Management
  • File Transfer
  • Filtering
  • For AEC Industry
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forecasting
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Geographic Maps
  • Geolocation
  • Goal Management
  • Graphical Data Presentation
  • Graphical Workflow Editor
  • Guided Problem Solving
  • HR Management
  • Health Score
  • Help Desk Management
  • Historical Reporting
  • Historical Trend Analysis
  • ID Scanning
  • IT Asset Management
  • IVR / Voice Recognition
  • Image Library
  • Inbox Management
  • Incident Management
  • Integration into Third Party Applications
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lifecycle Management
  • List Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mail Merge
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Member Accounts
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multimedia Support
  • Multiple Data Sources
  • Multiple User Accounts
  • Multivariate Testing
  • Natural Language Processing
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • Opportunity Management
  • Optical Character Recognition
  • Order Management
  • Order Processing
  • Partial Payments
  • Partner Management
  • Partner Portal
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Price / Margin Management
  • Prioritization
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Data Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Push Notifications
  • Queue Management
  • QuickBooks Integration
  • Quota Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Records Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Management
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled / Automated Reports
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Speech-to-Text Analysis
  • Spend Analysis
  • Statistical Analysis
  • Status Tracking
  • Stock Management
  • Subscription Management
  • Succession Planning
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Calendars
  • Template Management
  • Territory Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Timeline Management
  • To-Do List
  • Training Management
  • Transaction History
  • Trend Analysis
  • Two-Factor Authentication
  • Unattended Automation
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Vendor Managed Inventory
  • Vendor Management
  • Video Conferencing
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visitor Tracking
  • Visual Analytics
  • Visual Workflow Management
  • Voice Mail
  • Warranty Tracking
  • Web Forms
  • Web Traffic Reporting
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Whiteboard
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • iCalendar Support
  • Amity
  • Aura Call Center Elite
  • Bedrock Data
  • Box
  • Bullhorn ATS & CRM
  • DocuSign
  • Dropbox Business
  • Eventbrite
  • Facebook
  • GetResponse
  • Gmail
  • GoToMeeting
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Maps
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Jira
  • Join.Me
  • JotForm
  • Kixie PowerCall
  • LinkedIn for Business
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • OneDrive
  • PandaDoc
  • PayPal
  • PieSync
  • Quickbooks Online
  • Quoter
  • ServiceNow
  • SimplyCast
  • Skyvia
  • Slack
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • UKG Pro
  • Xero
  • Zendesk
  • Zenefits
  • Zoho Analytics
  • Zoho Assist
  • Zoho Campaigns
  • Zoho Cliq
  • Zoho Creator
  • Zoho Desk
  • Zoho Expense
  • Zoho Forms
  • Zoho Mail
  • Zoho Motivator
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Subscriptions
  • Zoho Survey
  • Zoho Writer
  • Amity
  • Aura Call Center Elite
  • Bedrock Data
  • Box
  • Bullhorn ATS & CRM
  • DocuSign
  • Dropbox Business
  • Eventbrite
  • Facebook
  • GetResponse
  • Gmail
  • GoToMeeting
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Maps
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Jira
  • Join.Me
  • JotForm
  • Kixie PowerCall
  • LinkedIn for Business
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • OneDrive
  • PandaDoc
  • PayPal
  • PieSync
  • Quickbooks Online
  • Quoter
  • ServiceNow
  • SimplyCast
  • Skyvia
  • Slack
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • UKG Pro
  • Xero
  • Zendesk
  • Zenefits
  • Zoho Analytics
  • Zoho Assist
  • Zoho Campaigns
  • Zoho Cliq
  • Zoho Creator
  • Zoho Desk
  • Zoho Expense
  • Zoho Forms
  • Zoho Mail
  • Zoho Motivator
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Subscriptions
  • Zoho Survey
  • Zoho Writer