Simplisys Service Desk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.
Simplisys Service Desk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

US$20,00

  • Free

Starting from

US$0,40

  • Free

Overall rating

4,9 /5
(13)
Ease of Use
4,9/5
Features & Functionality
4,8/5
Customer Service
5/5
Value for Money
5/5

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Total features 56

  • ACH Payment Processing
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Asset Tracking
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Benefits Management
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Capacity Management
  • Change Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reports
  • Dashboard Creation
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Database
  • Event Logs
  • Fault Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multiple Data Sources
  • Multiple Scripts
  • Order Processing
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Prioritization
  • Problem Management
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Project Management
  • Prospecting Tools
  • Queue Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Returns Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Trend Analysis
  • Voice Customization
  • Voice Mail
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 54

  • ACH Payment Processing
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Asset Tracking
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Benefits Management
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Capacity Management
  • Change Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reports
  • Dashboard Creation
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Database
  • Event Logs
  • Fault Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multiple Data Sources
  • Multiple Scripts
  • Order Processing
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Prioritization
  • Problem Management
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Project Management
  • Prospecting Tools
  • Queue Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Returns Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Trend Analysis
  • Voice Customization
  • Voice Mail
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Dropbox Business
  • Gmail
  • Microsoft 365
  • Dropbox Business
  • Gmail
  • Microsoft 365