Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
SatisMeter is an in-app feedback solution that collects NPS data based on distinc usage patterns from web and mobile apps, as well as email

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$1 500,00/year

  • Free
  • Subscription

Starting from

US$49,00/month

  • Free
  • Subscription

Overall rating

4,7 /5
(218)
Ease of Use
4,4/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,5/5

Overall rating

5 /5
(2)
Ease of Use
4/5
Features & Functionality
4/5
Customer Service
5/5
Value for Money
3/5

Total features 64

  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Applications Management
  • Approval Process Control
  • Artwork Management
  • Assignment Management
  • Behavior Tracking
  • Brand Guidelines
  • CRM
  • Call Center Management
  • Campaign Management
  • Case Management
  • Change Management
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Complaint Management
  • Complaint Monitoring
  • Contact Management
  • Continuous Feedback
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Digital Asset Management
  • Email Management
  • Email Marketing
  • Feedback Management
  • Fulfillment Distribution
  • Issue Tracking
  • Knowledge Management
  • Membership Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Output Formats
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Predictive Analytics
  • Project Management
  • Pulse Surveys
  • Quality Assurance
  • Question Branching
  • Question Library
  • Rater Selection
  • Real Time Analytics
  • Reporting/Analytics
  • Routing
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Templates
  • Territory Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • Website Integration
  • Workflow Management

Total features 34

  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anonymous Feedback
  • Applications Management
  • Approval Process Control
  • Artwork Management
  • Assignment Management
  • Behavior Tracking
  • Brand Guidelines
  • CRM
  • Call Center Management
  • Campaign Management
  • Case Management
  • Change Management
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Complaint Management
  • Complaint Monitoring
  • Contact Management
  • Continuous Feedback
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Digital Asset Management
  • Email Management
  • Email Marketing
  • Feedback Management
  • Fulfillment Distribution
  • Issue Tracking
  • Knowledge Management
  • Membership Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Output Formats
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Predictive Analytics
  • Project Management
  • Pulse Surveys
  • Quality Assurance
  • Question Branching
  • Question Library
  • Rater Selection
  • Real Time Analytics
  • Reporting/Analytics
  • Routing
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Templates
  • Territory Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • Website Integration
  • Workflow Management
  • Adobe Analytics
  • Akita
  • Bigcommerce
  • ClickTale
  • Cloudflare
  • Customer.io
  • Decibel Insight
  • Drift
  • Dynamics 365 Business Central
  • EnjoyHQ
  • Freshdesk
  • Geckoboard
  • Grade.us
  • Intercom
  • Jira
  • Mailchimp
  • Marketo Engage
  • Quantum Metric
  • ReviewTrackers
  • Salesforce Sales Cloud
  • Salesmachine
  • Segment
  • ServiceNow
  • Shopify
  • Slack
  • Tableau
  • Tray.io
  • Zapier
  • Zendesk
  • Adobe Analytics
  • Akita
  • Bigcommerce
  • ClickTale
  • Cloudflare
  • Customer.io
  • Decibel Insight
  • Drift
  • Dynamics 365 Business Central
  • EnjoyHQ
  • Freshdesk
  • Geckoboard
  • Grade.us
  • Intercom
  • Jira
  • Mailchimp
  • Marketo Engage
  • Quantum Metric
  • ReviewTrackers
  • Salesforce Sales Cloud
  • Salesmachine
  • Segment
  • ServiceNow
  • Shopify
  • Slack
  • Tableau
  • Tray.io
  • Zapier
  • Zendesk