XM for Customer Experience vs InMoment
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Overview
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.
InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$1,500.00/year
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.7/ 5Value for Money
4.5/ 5Ease of Use
4.1/ 5Features
4.0/ 5Customer Service
4.6/ 5Value for Money
4.2/ 5Features
Total features 143
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Assignment Management
- Audience Targeting
- Automated Routing
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Call Tracking
- Campaign Analytics
- Campaign Management
- Case Management
- Categorisation/Grouping
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Integration
- Data Mapping
- Data Mining
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Onboarding
- Employee Reward Programs
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Contact Centers
- Forecasting
- Goal Management
- Intent Recognition
- Interaction Tracking
- Interactive Reports
- Issue Management
- Issue Tracking
- KPI Monitoring
- Key Performance Indicators
- Keyword Filtering
- Keyword Tracking
- Knowledge Management
- Live Chat
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Data Sources
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Notes Management
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Predictive Modeling
- Prioritization
- Process/Workflow Automation
- Profitability Analysis
- Pulse Surveys
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Retention Tracking
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Rewards Management
- Role-Based Permissions
- Routing
- SEO Management
- SMS Messaging
- Scorecards
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Speech Recognition
- Speech Synthesis
- Speech-to-Text Analysis
- Strategic Planning
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Text Mining
- Third-Party Integration
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- Visual Analytics
- Website Analytics
- Website Integration
- Widgets
- Workflow Management
Total features 115
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Assignment Management
- Audience Targeting
- Automated Routing
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Call Tracking
- Campaign Analytics
- Campaign Management
- Case Management
- Categorisation/Grouping
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Competitive Analysis
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Integration
- Data Mapping
- Data Mining
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Onboarding
- Employee Reward Programs
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Contact Centers
- Forecasting
- Goal Management
- Intent Recognition
- Interaction Tracking
- Interactive Reports
- Issue Management
- Issue Tracking
- KPI Monitoring
- Key Performance Indicators
- Keyword Filtering
- Keyword Tracking
- Knowledge Management
- Live Chat
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Data Sources
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Notes Management
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Predictive Modeling
- Prioritization
- Process/Workflow Automation
- Profitability Analysis
- Pulse Surveys
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Retention Tracking
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- Rewards Management
- Role-Based Permissions
- Routing
- SEO Management
- SMS Messaging
- Scorecards
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Speech Recognition
- Speech Synthesis
- Speech-to-Text Analysis
- Strategic Planning
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Text Mining
- Third-Party Integration
- Third-Party Integrations
- Trend Analysis
- Trend/Problem Indicators
- Visual Analytics
- Website Analytics
- Website Integration
- Widgets
- Workflow Management
Integrations
- 2Checkout
- AWS Systems Manager
- Adobe Analytics
- Alchemer
- Annex Cloud Loyalty Experience Platform
- Apple Business Essentials
- Auth0
- BHN Rewards
- BambooHR
- Campaign Monitor by Marigold
- Capgemini Intelligent Automation Platform
- Capsule
- Chattermill
- ClickSend
- ClickTale
- Contentsquare
- Coupa
- Custify
- DataGrail
- Databricks
- Deputy
- Docparser
- Docusign
- Dropbox Business
- Dynamics 365
- Dynamics 365 Business Central
- Egnyte
- Eventbrite
- Forethought
- Freshdesk
- Fuel Cycle
- Fullstory
- Gainsight CS
- Glassbox
- Glasshouse
- Gmail
- Google My Business Review Manager
- Google Sheets
- Grade.us
- Heap
- Hootsuite
- HubSpot CMS Hub
- HubSpot CRM
- IVR Technology Group
- Intercom
- Jira
- Kantata
- Keap
- KnowledgeHound
- LogRocket
- Mailchimp
- Mailjet
- Make
- Marketo Engage
- Medallia Agent Connect
- Meta for Business
- Microsoft Power BI
- Mixpanel
- Nimble
- Okta
- OneLogin
- OpenTable
- Oracle Eloqua Marketing Automation
- OutreachCRM
- Pendo
- PersistIQ
- Phonic
- Propel
- Quantum Metric
- Quickbase
- RD Station
- Reputation
- Rethink
- ReviewTrackers
- RingCentral Contact Center
- RingCentral Engage Digital
- RingCentral Engage Voice
- RizePoint
- Salesforce Platform
- Salesforce Sales Cloud
- Segment
- SendGrid
- ServiceNow
- SessionCam
- Shopify
- Slack
- SocketLabs
- Splunk Enterprise
- Stripe
- Tableau
- Tango
- TaskRay
- Tethr
- Track
- TrackVia
- Tradeshift
- Tray.io
- Trello
- Tremendous
- Trustpilot
- Tungsten Insight
- Twilio
- Twitter/X
- Unbounce
- UserTesting
- Veeva CRM
- Voxpopme
- Workday Enterprise Management Cloud
- Xoxoday
- Zapier
- Zendesk AI
- Zendesk Suite
- Zoho CRM
- inQuba Journey Analytics
- toast CRM
- 2Checkout
- AWS Systems Manager
- Adobe Analytics
- Alchemer
- Annex Cloud Loyalty Experience Platform
- Apple Business Essentials
- Auth0
- BHN Rewards
- BambooHR
- Campaign Monitor by Marigold
- Capgemini Intelligent Automation Platform
- Capsule
- Chattermill
- ClickSend
- ClickTale
- Contentsquare
- Coupa
- Custify
- DataGrail
- Databricks
- Deputy
- Docparser
- Docusign
- Dropbox Business
- Dynamics 365
- Dynamics 365 Business Central
- Egnyte
- Eventbrite
- Forethought
- Freshdesk
- Fuel Cycle
- Fullstory
- Gainsight CS
- Glassbox
- Glasshouse
- Gmail
- Google My Business Review Manager
- Google Sheets
- Grade.us
- Heap
- Hootsuite
- HubSpot CMS Hub
- HubSpot CRM
- IVR Technology Group
- Intercom
- Jira
- Kantata
- Keap
- KnowledgeHound
- LogRocket
- Mailchimp
- Mailjet
- Make
- Marketo Engage
- Medallia Agent Connect
- Meta for Business
- Microsoft Power BI
- Mixpanel
- Nimble
- Okta
- OneLogin
- OpenTable
- Oracle Eloqua Marketing Automation
- OutreachCRM
- Pendo
- PersistIQ
- Phonic
- Propel
- Quantum Metric
- Quickbase
- RD Station
- Reputation
- Rethink
- ReviewTrackers
- RingCentral Contact Center
- RingCentral Engage Digital
- RingCentral Engage Voice
- RizePoint
- Salesforce Platform
- Salesforce Sales Cloud
- Segment
- SendGrid
- ServiceNow
- SessionCam
- Shopify
- Slack
- SocketLabs
- Splunk Enterprise
- Stripe
- Tableau
- Tango
- TaskRay
- Tethr
- Track
- TrackVia
- Tradeshift
- Tray.io
- Trello
- Tremendous
- Trustpilot
- Tungsten Insight
- Twilio
- Twitter/X
- Unbounce
- UserTesting
- Veeva CRM
- Voxpopme
- Workday Enterprise Management Cloud
- Xoxoday
- Zapier
- Zendesk AI
- Zendesk Suite
- Zoho CRM
- inQuba Journey Analytics
- toast CRM
