HaloITSM

(31)
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xMatters

(136)
Learn More
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
View 6 more HaloITSM
View 5 more xMatters

Starting from

US$49,00/month

Pricing plans

Starting from

US$9,00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,7 /5
(31)
Ease of Use
4,6/5
Features
4,7/5
Customer Service
4,7/5
Value for Money
4,6/5
Read all reviews

Overall rating

4,5 /5
(136)
Ease of Use
4,5/5
Features
4,4/5
Customer Service
4,7/5
Value for Money
4,3/5
Read all reviews

Total features 135

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Forms Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • OSHA Compliance
  • On Call Scheduling
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Resource Allocation & Planning
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Safety Incident Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Training Management
  • Uptime Reporting
  • User Management
  • Virtual Assistant
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 47

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Forms Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • OSHA Compliance
  • On Call Scheduling
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Relationship Mapping
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Resource Allocation & Planning
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Safety Incident Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Training Management
  • Uptime Reporting
  • User Management
  • Virtual Assistant
  • Widgets
  • Workflow Configuration
  • Workflow Management
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  • Sage Business Cloud Accounting
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  • Salesforce Service Cloud
  • ScienceLogic
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  • Site24x7
  • Skype for Business
  • Slack
  • Splunk Cloud
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  • Take Control
  • TeamViewer
  • TrueSight Pulse
  • Twitter
  • Webex
  • Xero
  • Zabbix
  • Zapier
  • Zendesk Suite
  • 3CX
  • AnyDesk
  • AppDynamics
  • BigPanda
  • Centrify Identity Service
  • Cherwell Service Management
  • Cisco Jabber
  • Confluence
  • ConnectWise Cybersecurity Management
  • Cove Data Protection
  • Desk.com
  • Dynamics 365
  • Fusion
  • Google Maps
  • HipChat
  • IBM SmartCloud Engage
  • JIRA Service Management
  • Jira
  • Kaseya BMS
  • Kaseya EMM
  • Kaseya VSA
  • KashFlow
  • Loggly
  • Logz.io
  • MSP Manager
  • ManageEngine ServiceDesk Plus
  • Meta for Business
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Teams
  • Nagios XI
  • Network Performance Monitor
  • New Relic
  • Okta
  • OneLogin
  • OverOps
  • PagerDuty
  • Panopta
  • Pingdom
  • Quickbooks Online
  • Remote Support
  • Rescue
  • RingCentral Contact Center
  • Sage Business Cloud Accounting
  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ScienceLogic
  • ServiceNow
  • Site24x7
  • Skype for Business
  • Slack
  • Splunk Cloud
  • Sumo Logic
  • Take Control
  • TeamViewer
  • TrueSight Pulse
  • Twitter
  • Webex
  • Xero
  • Zabbix
  • Zapier
  • Zendesk Suite

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