HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response times and service efficiency
ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response times and service...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

£25,00/month

  • Free
  • Subscription

Starting from

N/A

  • Free
  • Subscription

Overall rating

4,6 /5
(19)
Ease of Use
4,5/5
Features & Functionality
4,7/5
Customer Service
4,8/5
Value for Money
4,6/5

Overall rating

4,4 /5
(22)
Ease of Use
4,4/5
Features & Functionality
4,1/5
Customer Service
4,4/5
Value for Money
4,1/5

Total features 100

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Auditing
  • Automatic Notifications
  • Built-In Database
  • Calendar Management
  • Capacity Management
  • Change Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract Management
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Drag & Drop Interface
  • Event Calendar
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Mobile Integration
  • Multi-Language
  • Password Management
  • Permission Management
  • Problem Management
  • Project Management
  • Projections
  • Real Time Data
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Workflow Management

Total features 44

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Auditing
  • Automatic Notifications
  • Built-In Database
  • Calendar Management
  • Capacity Management
  • Change Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract Management
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Drag & Drop Interface
  • Event Calendar
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Mobile Integration
  • Multi-Language
  • Password Management
  • Permission Management
  • Problem Management
  • Project Management
  • Projections
  • Real Time Data
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integration
  • User Management
  • Visual Analytics
  • Workflow Management
  • Cisco Webex
  • Jira
  • KashFlow
  • Microsoft Azure
  • Okta
  • QuickBooks Online
  • Remote Support
  • Sage Business Cloud Accounting
  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud
  • Cisco Webex
  • Jira
  • KashFlow
  • Microsoft Azure
  • Okta
  • QuickBooks Online
  • Remote Support
  • Sage Business Cloud Accounting
  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud