HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
OfficeAmp is an office operations & issue management software for Slack which provides a central location from which to collect, manage & resolve workplace issues, as well as generally manage all employee requests & questions & office tasks within Slack in real time
OfficeAmp is an office operations & issue management software for Slack which provides a central location from which to collect, manage & resolve...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

£25,00/month

  • Subscription

Starting from

US$30,00/month

  • Subscription

Overall rating

4,6 /5
(19)
Ease of Use
4,5/5
Features & Functionality
4,7/5
Customer Service
4,8/5
Value for Money
4,6/5

Overall rating

4,2 /5
(11)
Ease of Use
4,2/5
Features & Functionality
3,8/5
Customer Service
4,7/5
Value for Money
4/5

Total features 98

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Built-In Database
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Collections Management
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Decision Support Software
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Calendar
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Password Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • User Management
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 26

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Built-In Database
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Collections Management
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Decision Support Software
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Calendar
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Password Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • User Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • 3CX
  • AnyDesk
  • Cisco Jabber
  • Cisco Webex
  • ConnectWise Fortify
  • Dynamics 365
  • Facebook
  • Jira
  • Kaseya BMS
  • KashFlow
  • LogMeIn Rescue
  • MSP Manager
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • PagerDuty
  • Quickbooks Online
  • Remote Support
  • RingCentral Contact Center
  • Sage Business Cloud Accounting
  • Salesforce Marketing Cloud
  • Skype for Business
  • Slack
  • Splunk Cloud
  • TeamViewer
  • Twitter
  • Xero
  • Zapier
  • 3CX
  • AnyDesk
  • Cisco Jabber
  • Cisco Webex
  • ConnectWise Fortify
  • Dynamics 365
  • Facebook
  • Jira
  • Kaseya BMS
  • KashFlow
  • LogMeIn Rescue
  • MSP Manager
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • PagerDuty
  • Quickbooks Online
  • Remote Support
  • RingCentral Contact Center
  • Sage Business Cloud Accounting
  • Salesforce Marketing Cloud
  • Skype for Business
  • Slack
  • Splunk Cloud
  • TeamViewer
  • Twitter
  • Xero
  • Zapier