HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

£25,00/month

  • Subscription

Starting from

US$19,00/month

  • Subscription

Overall rating

4,6 /5
(19)
Ease of Use
4,5/5
Features & Functionality
4,7/5
Customer Service
4,8/5
Value for Money
4,6/5

Overall rating

4,6 /5
(514)
Ease of Use
4,6/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,5/5

Total features 100

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Asset Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • Built-In Database
  • CRM Integration
  • Calendar Management
  • Capacity Management
  • Categorization
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Calendar
  • Event Triggered Actions
  • Geographic Maps
  • HIPAA Compliance
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Lead Assignment
  • Maintenance Scheduling
  • Monitoring
  • Multi-Language
  • Online Catalog
  • Online Forums
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Sales Reporting
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • User Management
  • Widgets
  • Workflow Management

Total features 160

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Asset Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • Built-In Database
  • CRM Integration
  • Calendar Management
  • Capacity Management
  • Categorization
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Calendar
  • Event Triggered Actions
  • Geographic Maps
  • HIPAA Compliance
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Issue Management
  • Knowledge Base Management
  • Lead Assignment
  • Maintenance Scheduling
  • Monitoring
  • Multi-Language
  • Online Catalog
  • Online Forums
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Request Routing
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Sales Reporting
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • User Management
  • Widgets
  • Workflow Management
  • ActiveCampaign
  • Cisco Webex
  • Cyfe
  • Help Desk Migration
  • Hornbill
  • Isora
  • Jira
  • KashFlow
  • Microsoft Azure
  • Okta
  • ActiveCampaign
  • Cisco Webex
  • Cyfe
  • Help Desk Migration
  • Hornbill
  • Isora
  • Jira
  • KashFlow
  • Microsoft Azure
  • Okta