HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

£45.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

€20,000.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.7 /5
(39)

Ease of Use

4.6/ 5

Features

4.7/ 5

Customer Service

4.7/ 5

Value for Money

4.6/ 5

Overall rating

4.3 /5
(17)

Ease of Use

3.8/ 5

Features

4.2/ 5

Customer Service

4.5/ 5

Value for Money

3.8/ 5

Total features 122

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Disaster Recovery
  • Document Management
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Forms Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • OSHA Compliance
  • On Call Scheduling
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Relationship Mapping
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Resource Allocation & Planning
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • SSL Security
  • Safety Incident Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Virtual Assistant
  • Widgets
  • Workflow Management

Total features 88

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Disaster Recovery
  • Document Management
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Forms Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • OSHA Compliance
  • On Call Scheduling
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Relationship Mapping
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Resource Allocation & Planning
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • SSL Security
  • Safety Incident Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Virtual Assistant
  • Widgets
  • Workflow Management
  • 3CX
  • Abacus
  • AnyDesk
  • Azure Active Directory
  • BeyondTrust Remote Support
  • Cisco Jabber
  • ConnectWise Cybersecurity Management
  • DSM
  • DocuWare
  • Docusnap
  • Dynamics 365
  • Enzoic for Active Directory Lite
  • Fabasoft Approve
  • Fabasoft Business Process Cloud
  • Fabasoft Contracts
  • Fabasoft eGov-Suite
  • HR Active Directory Connect
  • Identify
  • Ivanti File Director
  • Jira
  • Kaseya BMS
  • LOGINventory
  • Lansweeper
  • LogMeIn Rescue
  • MSP Manager
  • Meta for Business
  • Microsoft Azure
  • Microsoft Exchange
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • Orion
  • PagerDuty
  • QuickBooks Online
  • RingCentral Contact Center
  • STARFACE
  • STS Cloud
  • STS Tracker
  • Sage Accounting
  • Salesforce Marketing Cloud
  • SelectLine
  • ServiceNow
  • Slack
  • Smart CTI Connector
  • SwaggerHub
  • TeamViewer Remote
  • Twitter/X
  • Webex Suite
  • Xero
  • Zabbix
  • Zapier
  • baramundi Management Suite
  • rexx systems
  • vCenter Server
  • 3CX
  • Abacus
  • AnyDesk
  • Azure Active Directory
  • BeyondTrust Remote Support
  • Cisco Jabber
  • ConnectWise Cybersecurity Management
  • DSM
  • DocuWare
  • Docusnap
  • Dynamics 365
  • Enzoic for Active Directory Lite
  • Fabasoft Approve
  • Fabasoft Business Process Cloud
  • Fabasoft Contracts
  • Fabasoft eGov-Suite
  • HR Active Directory Connect
  • Identify
  • Ivanti File Director
  • Jira
  • Kaseya BMS
  • LOGINventory
  • Lansweeper
  • LogMeIn Rescue
  • MSP Manager
  • Meta for Business
  • Microsoft Azure
  • Microsoft Exchange
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • Orion
  • PagerDuty
  • QuickBooks Online
  • RingCentral Contact Center
  • STARFACE
  • STS Cloud
  • STS Tracker
  • Sage Accounting
  • Salesforce Marketing Cloud
  • SelectLine
  • ServiceNow
  • Slack
  • Smart CTI Connector
  • SwaggerHub
  • TeamViewer Remote
  • Twitter/X
  • Webex Suite
  • Xero
  • Zabbix
  • Zapier
  • baramundi Management Suite
  • rexx systems
  • vCenter Server