---
description: Compare HaloITSM vs BoldDesk for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare HaloITSM vs BoldDesk | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [HaloITSM \<span\>vs\</span\> BoldDesk](https://www.getapp.za.com/compare/130803/2066488/haloitsm/vs/bolddesk)

# Compare HaloITSM vs BoldDesk

Canonical: https://www.getapp.za.com/compare/130803/2066488/haloitsm/vs/bolddesk

> Detailed comparison between HaloITSM and BoldDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HaloITSM | BoldDesk |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 44 | 1 |
| **Starting Price** | £45,00 | US$0,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### HaloITSM

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Email Alerts
- Email Management
- Help Desk Management
- Live Chat
- Mobile Alerts
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### BoldDesk

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Email Alerts
- Email Management
- Help Desk Management
- Live Chat
- Mobile Alerts
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View HaloITSM Profile](https://www.getapp.za.com/software/130803/haloitsm)
- [View BoldDesk Profile](https://www.getapp.za.com/software/2066488/bolddesk)
- [View Original Comparison](https://www.getapp.za.com/compare/130803/2066488/haloitsm/vs/bolddesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare HaloITSM vs BoldDesk | GetApp South Africa 2026","description":"Compare HaloITSM vs BoldDesk for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/130803/2066488/haloitsm/vs/bolddesk","about":[{"@id":"https://www.getapp.za.com/software/130803/haloitsm#software"},{"@id":"https://www.getapp.za.com/software/2066488/bolddesk#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/130803/2066488/haloitsm/vs/bolddesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.za.com/compare/130803/2066488/haloitsm/vs/bolddesk#webpage","publisher":{"@id":"https://www.getapp.za.com/#organization"},"inLanguage":"en-ZA","isPartOf":{"@id":"https://www.getapp.za.com/#website"}},{"name":"HaloITSM","description":"HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.\n\nHaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.\n\nHaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a6f3cd32-e66b-4435-aab8-7c773f1a5e26.jpeg","url":"https://www.getapp.za.com/software/130803/haloitsm","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/130803/haloitsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":44,"ratingValue":4.7},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"BoldDesk","description":"BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/13e8654b-347d-47fa-a15d-5b3455942093.png","url":"https://www.getapp.za.com/software/2066488/bolddesk","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/2066488/bolddesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1,"ratingValue":5.0},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Asset Management Software","position":2,"item":"/directory/325/it-asset-management/software","@type":"ListItem"},{"name":"HaloITSM vs BoldDesk","position":3,"item":"https://www.getapp.za.com/compare/130803/2066488/haloitsm/vs/bolddesk","@type":"ListItem"}],"@id":"https://www.getapp.za.com/compare/130803/2066488/haloitsm/vs/bolddesk#breadcrumblist"}]}
</script>