HaloITSM vs theSavvySuite
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Overview
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
theSavvySuite is a comprehensive software solution that focuses on the integration between business and IT. It combines an intuitive service catalog, identity management, and automated processes to help organizations efficiently manage their IT services and resources. The product's modular design and extensive integration capabilities make it suitable for companies of all sizes, from small businesses to large enterprises.
theSavvySuite is a comprehensive software solution that focuses on the integration between business and IT. It combines an intuitive service catalog,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
£45.00/month
- Free Version
- Free Trial
- Subscription
Starting from
€3.90/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.7/ 5Customer Service
4.7/ 5Value for Money
4.6/ 5Ease of Use
4/ 5Features
4/ 5Customer Service
5/ 5Value for Money
4/ 5Features
Total features 122
- API
- Access Certification
- Access Controls/Permissions
- Access Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- CMDB
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Document Management
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Forms Management
- Governance
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Risk Management
- Impact Management
- Incident Management
- Incident Reporting
- Inventory Management
- Investigation Management
- Issue Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- OSHA Compliance
- On Call Scheduling
- Performance Metrics
- Performance Monitoring
- Prioritization
- Privileged Account Management
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Risk Alerts
- Risk Analysis
- Risk Assessment
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Security Auditing
- Self Service Portal
- Self-Service Access Request
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- User Management
- User Provisioning
- Vendor Management
- Virtual Assistant
- Widgets
- Workflow Management
Total features 33
- API
- Access Certification
- Access Controls/Permissions
- Access Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- CMDB
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Synchronization
- Data Visualization
- Device Auto Discovery
- Disaster Recovery
- Document Management
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Forms Management
- Governance
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Risk Management
- Impact Management
- Incident Management
- Incident Reporting
- Inventory Management
- Investigation Management
- Issue Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- OSHA Compliance
- On Call Scheduling
- Performance Metrics
- Performance Monitoring
- Prioritization
- Privileged Account Management
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Relationship Mapping
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Risk Alerts
- Risk Analysis
- Risk Assessment
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Security Auditing
- Self Service Portal
- Self-Service Access Request
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- User Management
- User Provisioning
- Vendor Management
- Virtual Assistant
- Widgets
- Workflow Management
Integrations
- 3CX
- AnyDesk
- BeyondTrust Remote Support
- Cisco Jabber
- ConnectWise Cybersecurity Management
- Dynamics 365
- Jira
- Kaseya BMS
- LogMeIn Rescue
- MSP Manager
- Meta for Business
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- Okta
- PagerDuty
- QuickBooks Online
- RingCentral Contact Center
- Sage Accounting
- Salesforce Marketing Cloud
- Slack
- TeamViewer Remote
- Twitter/X
- Webex Suite
- Xero
- Zapier
Not provided by vendor