Cisco Jabber vs Avaya UCaaS

Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice & video calls, voice messaging, and web conferencing. Features include file sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more.
Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice & video calls, voice messaging, and web...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.
Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(1,331)

Ease of Use

4.4/ 5

Features

4.1/ 5

Customer Service

4.2/ 5

Value for Money

4.1/ 5

Overall rating

4.4 /5
(87)

Ease of Use

4.3/ 5

Features

4.4/ 5

Customer Service

4.2/ 5

Value for Money

4.2/ 5

Total features 23

  • API
  • Agent Interface
  • Automated Routing
  • Call Center Management
  • Call Recording
  • Call Routing
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Conferencing
  • Contact Management
  • Electronic Hand Raising
  • Email Management
  • Event Management
  • File Sharing
  • File Transfer
  • IVR
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Performance Metrics
  • Presentation Streaming
  • Presentation Tools
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Screen Sharing
  • Two Way Audio & Video
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Voice Mail
  • Workflow Management
  • Workforce Management

Total features 19

  • API
  • Agent Interface
  • Automated Routing
  • Call Center Management
  • Call Recording
  • Call Routing
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Conferencing
  • Contact Management
  • Electronic Hand Raising
  • Email Management
  • Event Management
  • File Sharing
  • File Transfer
  • IVR
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Performance Metrics
  • Presentation Streaming
  • Presentation Tools
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Screen Sharing
  • Two Way Audio & Video
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Voice Mail
  • Workflow Management
  • Workforce Management
  • Google Calendar
  • Microsoft Outlook
  • Webex Suite
Not provided by vendor