Fonvirtual virtual PBX is a business telephone system that helps companies manage internal and external voice, video, or chat- based communications. The platform allows users to create custom greeting messages to automatically redirect clients to the right agent based on specific requirements.
Fonvirtual virtual PBX is a business telephone system that helps companies manage internal and external voice, video, or chat- based communications....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools
RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
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Starting from

Starting from

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Overall rating

4,3 /5
(155)
Ease of Use
4,3/5
Features & Functionality
4,3/5
Customer Service
4,4/5
Value for Money
4,1/5

Total features 57

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audit Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Service Analytics
  • Customizable Caller ID
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Distribution Management
  • Electronic Payments
  • Employee Management
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Mailing List Management
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Negative Feedback Management
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Scheduled Recording
  • Scheduling
  • Search/Filter
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Spam Analysis
  • Spam Blocker
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workforce Management

Total features 86

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audit Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Service Analytics
  • Customizable Caller ID
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Distribution Management
  • Electronic Payments
  • Employee Management
  • Event Triggered Actions
  • Fax Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Lead Distribution
  • Lead Management
  • Live Chat
  • Mailing List Management
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • Negative Feedback Management
  • On-Demand Recording
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Ring Groups
  • Scheduled Recording
  • Scheduling
  • Search/Filter
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Spam Analysis
  • Spam Blocker
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workforce Management
  • Box
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  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Front
  • Gorgias
  • Help Scout
  • HubSpot CRM
  • Intercom
  • Kustomer
  • Microsoft 365
  • PieSync
  • Pipedrive
  • Re:amaze
  • Salesforce Platform
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Zapier
  • Zendesk
  • Zoho CRM
  • noCRM.io
  • Box
  • Copper
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Front
  • Gorgias
  • Help Scout
  • HubSpot CRM
  • Intercom
  • Kustomer
  • Microsoft 365
  • PieSync
  • Pipedrive
  • Re:amaze
  • Salesforce Platform
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Zapier
  • Zendesk
  • Zoho CRM
  • noCRM.io