---
description: Compare We Love Customers vs Referral Factory for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare We Love Customers vs Referral Factory | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Advocacy Software](/directory/1711/customer-advocacy/software) > [We Love Customers \<span\>vs\</span\> Referral Factory](https://www.getapp.za.com/compare/131687/2048207/we-love-customers/vs/referral-factory)

# Compare We Love Customers vs Referral Factory

Canonical: https://www.getapp.za.com/compare/131687/2048207/we-love-customers/vs/referral-factory

> Detailed comparison between We Love Customers and Referral Factory. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | We Love Customers | Referral Factory |
| **Overall rating** | 5.0/5 | 4.8/5 |
| **Total Reviews** | 1 | 150 |
| **Starting Price** | €90,00 | US$95,00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### We Love Customers

- API
- Campaign Management
- Contact Management
- Discount Management
- Employee Referral Management
- Gamification
- Loyalty Program
- Referral Tracking
- Reporting & Statistics
- Rewards Management

### Referral Factory

- API
- Activity Tracking
- Affiliate Management
- Campaign Management
- Campaign Planning
- Commission Management
- Contact Management
- Customizable Reports
- Discount Management
- Employee Referral Management
- Engagement Tracking
- Gamification
- Lead Capture
- Lead Management
- Loyalty Program
- Monitoring
- Referral Templates
- Referral Tracking
- Reporting & Statistics
- Rewards Management

## Links

- [View We Love Customers Profile](https://www.getapp.za.com/software/131687/we-love-customers)
- [View Referral Factory Profile](https://www.getapp.za.com/software/2048207/referral-factory)
- [View Original Comparison](https://www.getapp.za.com/compare/131687/2048207/we-love-customers/vs/referral-factory)

-----

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