Aceyus vs Acefone
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Overview
Aceyus is an intelligence and reporting platform for enterprise-level contact centers, which provides real-time & historical reports on customer and agent behavior. Features include intelligent call routing, alerts, dynamic dashboards, trend analysis, omnichannel reporting, data integration & more.
Aceyus is an intelligence and reporting platform for enterprise-level contact centers, which provides real-time & historical reports on customer and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
No matter your business communication requirement, Acefone has you covered. We support unlimited calling and provide bespoke cloud telephony solutions with powerful integrations—these are used by organizations of all sizes to simplify their customer service and team collaboration.
No matter your business communication requirement, Acefone has you covered. We support unlimited calling and provide bespoke cloud telephony...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$100,000.00
- Free Version
- Free Trial
- Subscription
Starting from
£4.99/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.7/ 5Features
4/ 5Customer Service
0/ 5Value for Money
0/ 5Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.7/ 5Value for Money
4.7/ 5Features
Total features 28
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer History
- Customizable Caller ID
- Customizable Dashboard
- Customizable Reports
- Dashboard Creation
- Data Capture and Transfer
- Data Import/Export
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- HD Audio/Video
- IVR
- Inbound Call Center
- Interaction Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Purchasing & Receiving
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Search/Filter
- Third-Party Integrations
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Video Conferencing
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
Total features 86
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer History
- Customizable Caller ID
- Customizable Dashboard
- Customizable Reports
- Dashboard Creation
- Data Capture and Transfer
- Data Import/Export
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- HD Audio/Video
- IVR
- Inbound Call Center
- Interaction Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Purchasing & Receiving
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Search/Filter
- Third-Party Integrations
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Video Conferencing
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
Integrations
- Avaya Experience Platform
- Bitrix24
- Bullhorn ATS & CRM
- Dynamics 365
- Five9
- Freshdesk
- Freshsales
- Google Contacts
- Google Workspace
- HubSpot CRM
- Microsoft 365
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- SugarCRM
- Vtiger CRM
- Zapier
- Zendesk Suite
- Zoho CRM
- Avaya Experience Platform
- Bitrix24
- Bullhorn ATS & CRM
- Dynamics 365
- Five9
- Freshdesk
- Freshsales
- Google Contacts
- Google Workspace
- HubSpot CRM
- Microsoft 365
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- SugarCRM
- Vtiger CRM
- Zapier
- Zendesk Suite
- Zoho CRM
