Goverlan Reach helps businesses schedule, launch and manage remote sessions to streamline support and management processes. Its automated incident management module enables organizations to handle service desk requests, open, resolve and close incidents, and view or add notes to support tickets.
Goverlan Reach helps businesses schedule, launch and manage remote sessions to streamline support and management processes. Its automated incident...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$35,00/year

  • Subscription

Starting from

US$30,00/month

  • Subscription

Overall rating

4,7 /5
(118)
Ease of Use
4,5/5
Features & Functionality
4,6/5
Customer Service
4,6/5
Value for Money
4,7/5

Overall rating

4,8 /5
(355)
Ease of Use
4,8/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,7/5

Total features 49

  • Access Controls/Permissions
  • Alerts/Notifications
  • Availability Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Customizable Branding
  • Customizable Reports
  • Diagnostic Tools
  • Drag & Drop
  • File Management
  • File Sharing
  • File Transfer
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Live Chat
  • Member Accounts
  • Monitoring
  • Multiple Monitor Access
  • Multiple User Accounts
  • Patch Management
  • Problem Management
  • Process Control
  • Project Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support Software
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • Screen Sharing
  • Secure Login
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Status Tracking
  • Summary Reports
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • User Management
  • Video Chat
  • Vulnerability Scanning
  • Whiteboard
  • Workflow Management

Total features 19

  • Access Controls/Permissions
  • Alerts/Notifications
  • Availability Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Customizable Branding
  • Customizable Reports
  • Diagnostic Tools
  • Drag & Drop
  • File Management
  • File Sharing
  • File Transfer
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Live Chat
  • Member Accounts
  • Monitoring
  • Multiple Monitor Access
  • Multiple User Accounts
  • Patch Management
  • Problem Management
  • Process Control
  • Project Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support Software
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • Screen Sharing
  • Secure Login
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Status Tracking
  • Summary Reports
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • User Management
  • Video Chat
  • Vulnerability Scanning
  • Whiteboard
  • Workflow Management
  • ConnectWise Manage
  • Freshdesk
  • Freshservice
  • JIRA Service Management
  • Jira
  • ManageEngine ServiceDesk Plus
  • ServiceNow
  • Zendesk
  • ConnectWise Manage
  • Freshdesk
  • Freshservice
  • JIRA Service Management
  • Jira
  • ManageEngine ServiceDesk Plus
  • ServiceNow
  • Zendesk