SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
An Intelligent, Integrated & Innovative ITIL 2011 certified ITSM Platform, unifying IT Operations across Service, Asset, Availability & Project Management.
An Intelligent, Integrated & Innovative ITIL 2011 certified ITSM Platform, unifying IT Operations across Service, Asset, Availability & Project...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$19,00/month

  • Subscription

Starting from

US$40,00/month

  • Subscription

Overall rating

4,6 /5
(514)
Ease of Use
4,6/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,5/5

Overall rating

4,4 /5
(10)
Ease of Use
4,7/5
Features & Functionality
4,3/5
Customer Service
4,1/5
Value for Money
4,6/5

Total features 160

  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Benchmarking
  • CRM Integration
  • Categorization
  • Change Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Self Service
  • Escalation Management
  • Estimating
  • Event Logs
  • Event Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Fixed Asset Management
  • Gantt Charts
  • Geographic Maps
  • Goal Setting / Tracking
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Lifecycle Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Online Forums
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timer
  • Timesheets
  • Widgets
  • Workflow Management

Total features 198

  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Benchmarking
  • CRM Integration
  • Categorization
  • Change Management
  • Charting
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Self Service
  • Escalation Management
  • Estimating
  • Event Logs
  • Event Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Fixed Asset Management
  • Gantt Charts
  • Geographic Maps
  • Goal Setting / Tracking
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Lead Assignment
  • Lifecycle Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Online Forums
  • Password Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timer
  • Timesheets
  • Widgets
  • Workflow Management
  • ActiveCampaign
  • Amazon EC2
  • Cyfe
  • Facebook
  • GitHub
  • Help Desk Migration
  • Hornbill
  • Isora
  • Jira
  • Leena AI
  • ActiveCampaign
  • Amazon EC2
  • Cyfe
  • Facebook
  • GitHub
  • Help Desk Migration
  • Hornbill
  • Isora
  • Jira
  • Leena AI