---
description: Compare SolarWinds Service Desk vs Cherwell Service Management for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare SolarWinds Service Desk vs Cherwell Service Management | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [SolarWinds Service Desk \<span\>vs\</span\> Cherwell Service Management](https://www.getapp.za.com/compare/1336/104591/solarwinds-service-desk/vs/cherwell-service-managemt)

# Compare SolarWinds Service Desk vs Cherwell Service Management

Canonical: https://www.getapp.za.com/compare/1336/104591/solarwinds-service-desk/vs/cherwell-service-managemt

> Detailed comparison between SolarWinds Service Desk and Cherwell Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SolarWinds Service Desk | Cherwell Service Management |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 577 | 166 |
| **Starting Price** | US$39,00 | US$189,00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SolarWinds Service Desk

- API
- Asset Tracking
- Assignment Management
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Monitoring
- Performance Metrics
- Project Management
- Reporting/Analytics
- Status Tracking
- Supplier Management
- Support Ticket Management
- Workflow Management

### Cherwell Service Management

- API
- Asset Tracking
- Assignment Management
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Monitoring
- Performance Metrics
- Project Management
- Reporting/Analytics
- Status Tracking
- Supplier Management
- Support Ticket Management
- Workflow Management

## Links

- [View SolarWinds Service Desk Profile](https://www.getapp.za.com/software/1336/solarwinds-service-desk)
- [View Cherwell Service Management Profile](https://www.getapp.za.com/software/104591/cherwell-service-managemt)
- [View Original Comparison](https://www.getapp.za.com/compare/1336/104591/solarwinds-service-desk/vs/cherwell-service-managemt)

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