SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$19,00/month

  • Free
  • Subscription

Starting from

US$16,00/month

  • Free
  • Subscription

Overall rating

4,6 /5
(514)
Ease of Use
4,6/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,5/5

Overall rating

4,5 /5
(134)
Ease of Use
4,5/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,3/5

Total features 160

  • API
  • Access Control
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Asset Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Calendar Management
  • Call Routing
  • Categorization
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Disaster Recovery
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Escalation Management
  • Event Logs
  • Event Scheduling
  • Event Triggered Actions
  • Geographic Maps
  • Geolocation
  • HIPAA Compliance
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Job Scheduling
  • Knowledge Base Management
  • Lead Assignment
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple Parties
  • Online Catalog
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Workflow
  • Purchase Order Management
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Scenario Planning
  • Scheduled Reporting
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Skills Assessment
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Team Calendars
  • Third Party Integration
  • User Management
  • Video Conferencing
  • Widgets
  • Workflow Management

Total features 163

  • API
  • Access Control
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Asset Management
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Adjustments
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • CRM Integration
  • Calendar Management
  • Call Routing
  • Categorization
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Disaster Recovery
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Database
  • Escalation Management
  • Event Logs
  • Event Scheduling
  • Event Triggered Actions
  • Geographic Maps
  • Geolocation
  • HIPAA Compliance
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Job Scheduling
  • Knowledge Base Management
  • Lead Assignment
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple Parties
  • Online Catalog
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Workflow
  • Purchase Order Management
  • RSS Feeds
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Scenario Planning
  • Scheduled Reporting
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Skills Assessment
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Team Calendars
  • Third Party Integration
  • User Management
  • Video Conferencing
  • Widgets
  • Workflow Management
  • ActiveCampaign
  • Cyfe
  • Fusion Framework System
  • Google Cloud Platform
  • Help Desk Migration
  • Hornbill
  • Isora
  • PagerDuty
  • Retently
  • ScriptRunner for Jira
  • ActiveCampaign
  • Cyfe
  • Fusion Framework System
  • Google Cloud Platform
  • Help Desk Migration
  • Hornbill
  • Isora
  • PagerDuty
  • Retently
  • ScriptRunner for Jira