SolarWinds Service Desk vs ManageEngine Patch Manager Plus
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Overview
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Patch Manager Plus allows users to automate patching of Windows, Mac, Linux, and over 850 third-party applications offering complete automated patch deployment
Patch Manager Plus allows users to automate patching of Windows, Mac, Linux, and over 850 third-party applications offering complete automated patch...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$39.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$245.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.7/ 5Features
Total features 94
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Automatic Patch Deployment
- Automatic Scans
- Autoresponders
- CMDB
- CRM
- Call Center Management
- Categorisation/Grouping
- Change Management
- Client Portal
- Cloud Application Security
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Encryption
- Full Text Search
- Help Desk Management
- IT Asset Management
- Incident Management
- Incident Reporting
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Wide Management
- Online Forums
- Patch Management
- Patch Prioritisation
- Patch Testing
- Performance Metrics
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Rules-Based Workflow
- Scheduled/Automated Reports
- Search/Filter
- Security Auditing
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Threat Intelligence
- Ticket Management
- Two-Factor Authentication
- User Management
- Vulnerability Scanning
- Widgets
- Workflow Management
Total features 32
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Automatic Patch Deployment
- Automatic Scans
- Autoresponders
- CMDB
- CRM
- Call Center Management
- Categorisation/Grouping
- Change Management
- Client Portal
- Cloud Application Security
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Encryption
- Full Text Search
- Help Desk Management
- IT Asset Management
- Incident Management
- Incident Reporting
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Wide Management
- Online Forums
- Patch Management
- Patch Prioritisation
- Patch Testing
- Performance Metrics
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Rules-Based Workflow
- Scheduled/Automated Reports
- Search/Filter
- Security Auditing
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Threat Intelligence
- Ticket Management
- Two-Factor Authentication
- User Management
- Vulnerability Scanning
- Widgets
- Workflow Management
Integrations
- Azure Active Directory
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Drive
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- Microsoft Azure
- Nmap
- Okta
- OneLogin
- Salesforce Sales Cloud
- Slack
- TeamViewer Remote
- Tenable.io
- Zapier
- Zendesk Suite
- Azure Active Directory
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Drive
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- Microsoft Azure
- Nmap
- Okta
- OneLogin
- Salesforce Sales Cloud
- Slack
- TeamViewer Remote
- Tenable.io
- Zapier
- Zendesk Suite