SolarWinds Service Desk vs IT Glue

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$39.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(574)

Ease of Use

4.6/ 5

Features

4.4/ 5

Customer Service

4.6/ 5

Value for Money

4.5/ 5

Overall rating

4.6 /5
(276)

Ease of Use

4.6/ 5

Features

4.5/ 5

Customer Service

4.4/ 5

Value for Money

4.5/ 5

Total features 94

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Backup and Recovery
  • CMDB
  • CRM
  • Call Center Management
  • Catalog Management
  • Categorisation/Grouping
  • Change Management
  • Change Tracking
  • Checklists
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Automation
  • Document Capture
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Email Management
  • Email Templates
  • Encrypted Password Storage
  • Event Logs
  • File Management
  • File Sharing
  • For the IT sector
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • License Inventory
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Online Forums
  • Password Management
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Version Control
  • Widgets
  • Workflow Management

Total features 90

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Backup and Recovery
  • CMDB
  • CRM
  • Call Center Management
  • Catalog Management
  • Categorisation/Grouping
  • Change Management
  • Change Tracking
  • Checklists
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Automation
  • Document Capture
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Email Management
  • Email Templates
  • Encrypted Password Storage
  • Event Logs
  • File Management
  • File Sharing
  • For the IT sector
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • License Inventory
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Online Forums
  • Password Management
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Version Control
  • Widgets
  • Workflow Management
  • Addigy
  • Atera
  • Autotask PSA
  • Auvik
  • Azure Active Directory
  • BVoIP
  • Backupify
  • Barracuda RMM
  • BrightGauge
  • BullPhish ID
  • Cisco Meraki
  • CloudRadial
  • ComplianceManager
  • ConnectWise Automate
  • ConnectWise Cybersecurity Management
  • ConnectWise PSA
  • Continuum PPM
  • Crewhu
  • Cytracom
  • Dark Web ID
  • Datto RMM
  • Datto SaaS Defense
  • DeskDirector
  • Domotz
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Drive
  • Google Workspace
  • Graphus
  • HaloPSA
  • Harvest
  • IMS Compliance Manager
  • Jamf Connect
  • Jamf Pro
  • Jira
  • Kaseya BMS
  • Kaseya VSA
  • Liongard
  • LogMeIn
  • LogMeIn Central
  • LogMeIn Rescue
  • LogicMonitor
  • Lucidchart
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Intune
  • N-Able Projects Portal
  • N-central
  • N-sight
  • Narmada
  • NinjaOne
  • Nmap
  • Okta
  • OneLogin
  • Panorama9
  • Passly
  • Pulseway
  • QGuard
  • QuickPass Visitor Management
  • Salesforce Sales Cloud
  • ScalePad Backup Radar
  • ScalePad Lifecycle Manager
  • ServiceNow
  • Slack
  • Spanning
  • Syncro
  • TeamViewer Remote
  • ThreatLocker
  • Unitrends Backup
  • Unitrends MSP
  • Vorex
  • Watchman Monitoring
  • Zapier
  • Zendesk Suite
  • myITprocess
  • vCIOToolbox
  • Addigy
  • Atera
  • Autotask PSA
  • Auvik
  • Azure Active Directory
  • BVoIP
  • Backupify
  • Barracuda RMM
  • BrightGauge
  • BullPhish ID
  • Cisco Meraki
  • CloudRadial
  • ComplianceManager
  • ConnectWise Automate
  • ConnectWise Cybersecurity Management
  • ConnectWise PSA
  • Continuum PPM
  • Crewhu
  • Cytracom
  • Dark Web ID
  • Datto RMM
  • Datto SaaS Defense
  • DeskDirector
  • Domotz
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Drive
  • Google Workspace
  • Graphus
  • HaloPSA
  • Harvest
  • IMS Compliance Manager
  • Jamf Connect
  • Jamf Pro
  • Jira
  • Kaseya BMS
  • Kaseya VSA
  • Liongard
  • LogMeIn
  • LogMeIn Central
  • LogMeIn Rescue
  • LogicMonitor
  • Lucidchart
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Intune
  • N-Able Projects Portal
  • N-central
  • N-sight
  • Narmada
  • NinjaOne
  • Nmap
  • Okta
  • OneLogin
  • Panorama9
  • Passly
  • Pulseway
  • QGuard
  • QuickPass Visitor Management
  • Salesforce Sales Cloud
  • ScalePad Backup Radar
  • ScalePad Lifecycle Manager
  • ServiceNow
  • Slack
  • Spanning
  • Syncro
  • TeamViewer Remote
  • ThreatLocker
  • Unitrends Backup
  • Unitrends MSP
  • Vorex
  • Watchman Monitoring
  • Zapier
  • Zendesk Suite
  • myITprocess
  • vCIOToolbox