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SolarWinds Service Desk vs HaloITSM

SolarWinds Service Desk

4.6 (575)
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HaloITSM

4.7 (39)
Learn More
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

US$39.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

£45.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(575)

Ease of Use

4.6/ 5

Features

4.4/ 5

Customer Service

4.6/ 5

Value for Money

4.5/ 5
Read all reviews

Overall rating

4.7 /5
(39)

Ease of Use

4.6/ 5

Features

4.7/ 5

Customer Service

4.7/ 5

Value for Money

4.6/ 5
Read all reviews

Total features 94

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CRM
  • Call Center Management
  • Capacity Management
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Inventory
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • OSHA Compliance
  • On Call Scheduling
  • Online Forums
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Issues
  • Relationship Mapping
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Resource Allocation & Planning
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Safety Incident Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Virtual Assistant
  • Widgets
  • Workflow Management

Total features 122

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Barcode/Ticket Scanning
  • Benchmarking
  • CMDB
  • CRM
  • Call Center Management
  • Capacity Management
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Risk Management
  • Impact Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Inventory
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • OSHA Compliance
  • On Call Scheduling
  • Online Forums
  • Performance Metrics
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Issues
  • Relationship Mapping
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • Resource Allocation & Planning
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Safety Incident Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Virtual Assistant
  • Widgets
  • Workflow Management
  • 3CX
  • AlertOps
  • AnyDesk
  • Azure Active Directory
  • BeyondTrust Remote Support
  • ChatGPT
  • Cisco Jabber
  • ConnectWise Cybersecurity Management
  • Device42
  • Dropbox Business
  • Dynamics 365
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Harvest
  • Help Desk Migration
  • Jamf Connect
  • Jira
  • Kaseya BMS
  • Klips
  • Lansweeper
  • LogMeIn Central
  • LogMeIn Rescue
  • MSP Manager
  • Meta for Business
  • Microsoft Azure
  • Microsoft Exchange
  • Microsoft Intune
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft Teams
  • Nmap
  • Okta
  • OneLogin
  • PRTG
  • PagerDuty
  • Qualys Cloud Platform
  • QuickBooks Online
  • RingCentral Contact Center
  • Sage Accounting
  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud
  • Slack
  • TeamViewer Remote
  • Twilio
  • Twitter/X
  • Webex Suite
  • Workativ Assistant
  • Xero
  • Zapier
  • Zendesk Suite
  • 3CX
  • AlertOps
  • AnyDesk
  • Azure Active Directory
  • BeyondTrust Remote Support
  • ChatGPT
  • Cisco Jabber
  • ConnectWise Cybersecurity Management
  • Device42
  • Dropbox Business
  • Dynamics 365
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Harvest
  • Help Desk Migration
  • Jamf Connect
  • Jira
  • Kaseya BMS
  • Klips
  • Lansweeper
  • LogMeIn Central
  • LogMeIn Rescue
  • MSP Manager
  • Meta for Business
  • Microsoft Azure
  • Microsoft Exchange
  • Microsoft Intune
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft Teams
  • Nmap
  • Okta
  • OneLogin
  • PRTG
  • PagerDuty
  • Qualys Cloud Platform
  • QuickBooks Online
  • RingCentral Contact Center
  • Sage Accounting
  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud
  • Slack
  • TeamViewer Remote
  • Twilio
  • Twitter/X
  • Webex Suite
  • Workativ Assistant
  • Xero
  • Zapier
  • Zendesk Suite

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