SolarWinds Service Desk vs UltraVNC
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Overview
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Ultra VNC is a remote access management software, which helps businesses establish remote connections and control devices to handle helpdesk, IT support services, and other operations. With remote frame buffer (RFB) protocol, users view and manage applications, interface, user access, and settings.
Ultra VNC is a remote access management software, which helps businesses establish remote connections and control devices to handle helpdesk, IT...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$39.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.3/ 5Features
4.3/ 5Customer Service
3.7/ 5Value for Money
4.5/ 5Features
Total features 94
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Autoresponders
- CMDB
- CRM
- Call Center Management
- Categorisation/Grouping
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- File Sharing
- File Transfer
- Full Text Search
- Help Desk Management
- IT Asset Management
- Incident Management
- Incident Reporting
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Rules-Based Workflow
- Scheduled/Automated Reports
- Screen Sharing
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Ticket Management
- User Management
- Widgets
- Workflow Management
Total features 14
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Autoresponders
- CMDB
- CRM
- Call Center Management
- Categorisation/Grouping
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- File Sharing
- File Transfer
- Full Text Search
- Help Desk Management
- IT Asset Management
- Incident Management
- Incident Reporting
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Rules-Based Workflow
- Scheduled/Automated Reports
- Screen Sharing
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Ticket Management
- User Management
- Widgets
- Workflow Management
Integrations
- Azure Active Directory
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Drive
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- Microsoft Azure
- Nmap
- Okta
- OneLogin
- Salesforce Sales Cloud
- Slack
- TeamViewer Remote
- Zapier
- Zendesk Suite
Not provided by vendor
