SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zylo is a SaaS management solution deigned to help businesses manage their entire SaaS footprint, including licenses, renewals, and utilization. The platform enables optimization & consolidation of SaaS subscription spend, track consumption, automatically deprovision unused licenses, and more.
Zylo is a SaaS management solution deigned to help businesses manage their entire SaaS footprint, including licenses, renewals, and utilization. The...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$19,00/month

  • Subscription

Starting from

  • Subscription

Overall rating

4,6 /5
(514)
Ease of Use
4,6/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,5/5

Overall rating

4,5 /5
(4)
Ease of Use
4,8/5
Features & Functionality
4,5/5
Customer Service
4/5
Value for Money
5/5

Total features 109

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Discovery
  • Automated Routing
  • Automatic Backup
  • Benchmarking
  • CMDB
  • CRM
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Geographic Maps
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • License Inventory
  • License Management
  • License Tracking
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Online Catalog
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Renewal Management
  • Reporting/Analytics
  • Requisition Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SaaS Operations Management
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shadow IT Detection
  • Single Sign On
  • Spend Management
  • Subscription Management
  • Supplier Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Ticket Management
  • Transaction History
  • Usage Tracking/Analytics
  • Vendor Management
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 27

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Discovery
  • Automated Routing
  • Automatic Backup
  • Benchmarking
  • CMDB
  • CRM
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Geographic Maps
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • License Inventory
  • License Management
  • License Tracking
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Online Catalog
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Renewal Management
  • Reporting/Analytics
  • Requisition Management
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SaaS Operations Management
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shadow IT Detection
  • Single Sign On
  • Spend Management
  • Subscription Management
  • Supplier Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Ticket Management
  • Transaction History
  • Usage Tracking/Analytics
  • Vendor Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Asana
  • Box
  • Centrify Identity Service
  • Chatter
  • DocuSign
  • Dropbox Business
  • Expensify
  • GitHub
  • Gmail
  • GoToAssist
  • Google Drive
  • Google Workspace
  • Jira
  • LogMeIn Rescue
  • Microsoft 365
  • NetSuite
  • Okta
  • OneLogin
  • SAP Business One
  • SAP Concur
  • Salesforce Sales Cloud
  • Slack
  • Smartsheet
  • Zapier
  • Zendesk
  • Zoom Meetings
  • Asana
  • Box
  • Centrify Identity Service
  • Chatter
  • DocuSign
  • Dropbox Business
  • Expensify
  • GitHub
  • Gmail
  • GoToAssist
  • Google Drive
  • Google Workspace
  • Jira
  • LogMeIn Rescue
  • Microsoft 365
  • NetSuite
  • Okta
  • OneLogin
  • SAP Business One
  • SAP Concur
  • Salesforce Sales Cloud
  • Slack
  • Smartsheet
  • Zapier
  • Zendesk
  • Zoom Meetings