SolarWinds Service Desk

IT Service Desk & Asset Management Software
(509 reviews)
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WhiteSource Software

Open source security and licenses compliance
(5 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$19,00/month
N/A
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

API API
API
Active Directory Integration Active Directory Integration
Active Directory Integration
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Tracking Activity Tracking
Activity Tracking
Application Integration Application Integration
Application Integration
Asset Management Asset Management
Asset Management
Auditing Auditing
Auditing
Authentication Authentication
Authentication
Auto-Responders Auto-Responders
Auto-Responders
Automatic Backup Automatic Backup
Automatic Backup
Automatic Notifications Automatic Notifications
Automatic Notifications
Benchmarking Benchmarking
Benchmarking
CRM Integration CRM Integration
CRM Integration
Categorization Categorization
Categorization
Change Management Change Management
Change Management
Client Portal Client Portal
Client Portal
Collaboration Tools Collaboration Tools
Collaboration Tools
Collaborative Workspace Collaborative Workspace
Collaborative Workspace
Compliance Management Compliance Management
Compliance Management
Configuration Management Configuration Management
Configuration Management
Contact Database Contact Database
Contact Database
Contact History Contact History
Contact History
Contact Management Contact Management
Contact Management
Contract Management Contract Management
Contract Management
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Complaint Tracking Customer Complaint Tracking
Customer Complaint Tracking
Customer Segmentation Customer Segmentation
Customer Segmentation
Customer Service Analytics Customer Service Analytics
Customer Service Analytics
Customizable Reporting Customizable Reporting
Customizable Reporting
Customizable Templates Customizable Templates
Customizable Templates
Dashboard Creation Dashboard Creation
Dashboard Creation
Data Import Data Import
Data Import
Data Import/Export Data Import/Export
Data Import/Export
Data Mapping Data Mapping
Data Mapping
Data Synchronization Data Synchronization
Data Synchronization
Drag & Drop Interface Drag & Drop Interface
Drag & Drop Interface
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Escalation Management Escalation Management
Escalation Management
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Geographic Maps Geographic Maps
Geographic Maps
HIPAA Compliance HIPAA Compliance
HIPAA Compliance
Help Desk Management Help Desk Management
Help Desk Management
Incident Management Incident Management
Incident Management
Instant Messaging Instant Messaging
Instant Messaging
Knowledge Base Management Knowledge Base Management
Knowledge Base Management
Lead Assignment Lead Assignment
Lead Assignment
Monitoring Monitoring
Monitoring
Multi-Language Multi-Language
Multi-Language
Online Catalog Online Catalog
Online Catalog
Online Forums Online Forums
Online Forums
Performance Reports Performance Reports
Performance Reports
Permission Management Permission Management
Permission Management
Prioritizing Prioritizing
Prioritizing
Problem Management Problem Management
Problem Management
Purchase Order Management Purchase Order Management
Purchase Order Management
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Data Real Time Data
Real Time Data
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Reporting
Risk Alerts Risk Alerts
Risk Alerts
Risk Analytics Risk Analytics
Risk Analytics
Risk Assessment Risk Assessment
Risk Assessment
Role-Based Permissions Role-Based Permissions
Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
Rules-Based Workflow
SLA Management SLA Management
SLA Management
Scheduled Reporting Scheduled Reporting
Scheduled Reporting
Single Sign On Single Sign On
Single Sign On
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Widgets Widgets
Widgets
Workflow Management Workflow Management
Workflow Management

Integrations

Integrations

Integrations

ActiveCampaign ActiveCampaign
ActiveCampaign
Bitbucket Bitbucket
Bitbucket
CircleCI CircleCI
CircleCI
Cloudbees Cloudbees
Cloudbees
Cyfe Cyfe
Cyfe
Docker Cloud Docker Cloud
Docker Cloud
GitHub GitHub
GitHub
GitLab GitLab
GitLab
Help Desk Migration Help Desk Migration
Help Desk Migration
Hornbill Hornbill
Hornbill
Isora Isora
Isora
Jira Jira
Jira
Microsoft Azure Microsoft Azure
Microsoft Azure
Retently Retently
Retently
Slack Slack
Slack
Teamwork Teamwork
Teamwork
ThreadFix ThreadFix
ThreadFix
Travis CI Travis CI
Travis CI
Wrike Wrike
Wrike
Zendesk Zendesk
Zendesk