SolarWinds Service Desk vs mHelpDesk
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Overview
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device. Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features.
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device. Includes Tools for Quoting,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$39.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.3/ 5Features
4.0/ 5Customer Service
4.4/ 5Value for Money
3.9/ 5Features
Total features 94
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Autoresponders
- Availability Management
- Billing & Invoicing
- Business Process Automation
- CMDB
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Call Center Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Client Management
- Client Portal
- Collaboration Tools
- Comment Library
- Commercial Inspections
- Commercial/Industrial
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Cost Database
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Device Auto Discovery
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Mechanical Equipment
- For Plumbing Industry
- Forms Management
- Full Text Search
- GPS
- Groundskeeping Management
- Group Scheduling
- Help Desk Management
- Historical Reporting
- IT Asset Management
- Incident Management
- Incident Reporting
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Invoice Management
- Irrigation Tracking
- Issue Auditing
- Issue Scheduling
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Knowledge Base Management
- Knowledge Management
- Labor Rates
- Landscape Design
- Lead Management
- License Inventory
- License Management
- Live Chat
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Manufacturing Inventory Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Online Booking
- Online Forums
- Online Time Clock
- Online Time Tracking Software
- Payment Collection in the Field
- Payment Processing
- Performance Metrics
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-time Scheduling
- Recurring Appointments
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting/Analytics
- Requisition Management
- Residential Inspections
- Retail Inventory Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time & Expense Tracking
- Time Tracking
- Vacation/Leave Tracking
- Vendor Management
- Warehouse Management
- Warranty Tracking
- Widgets
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Total features 155
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Time Capture
- Autoresponders
- Availability Management
- Billing & Invoicing
- Business Process Automation
- CMDB
- CRM
- Calendar Management
- Calendar Sync
- Calibration Management
- Call Center Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Client Management
- Client Portal
- Collaboration Tools
- Comment Library
- Commercial Inspections
- Commercial/Industrial
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Cost Database
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Device Auto Discovery
- Discount Management
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Management
- Email Reminders
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Facility Scheduling
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Mechanical Equipment
- For Plumbing Industry
- Forms Management
- Full Text Search
- GPS
- Groundskeeping Management
- Group Scheduling
- Help Desk Management
- Historical Reporting
- IT Asset Management
- Incident Management
- Incident Reporting
- Inspection Management
- Intake Management
- Interaction Tracking
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Invoice Management
- Irrigation Tracking
- Issue Auditing
- Issue Scheduling
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Knowledge Base Management
- Knowledge Management
- Labor Rates
- Landscape Design
- Lead Management
- License Inventory
- License Management
- Live Chat
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Manufacturing Inventory Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Multiple Billing Rates
- Offline Time Tracking
- Online Booking
- Online Forums
- Online Time Clock
- Online Time Tracking Software
- Payment Collection in the Field
- Payment Processing
- Performance Metrics
- Preventive Maintenance
- Pricing Management
- Pricing and Cost Calculations
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-time Scheduling
- Recurring Appointments
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Repair Estimates
- Repair Tickets
- Report Summary
- Reporting/Analytics
- Requisition Management
- Residential Inspections
- Retail Inventory Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Technician Management
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time & Expense Tracking
- Time Tracking
- Vacation/Leave Tracking
- Vendor Management
- Warehouse Management
- Warranty Tracking
- Widgets
- Work Order Creation
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Azure Active Directory
- Close
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- Mailchimp
- Microsoft Azure
- Nmap
- Okta
- OneLogin
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Slack
- Stripe
- TeamViewer Remote
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- authorize.net
- Azure Active Directory
- Close
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- Harvest
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- Mailchimp
- Microsoft Azure
- Nmap
- Okta
- OneLogin
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Slack
- Stripe
- TeamViewer Remote
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- authorize.net