SolarWinds Service Desk vs mHelpDesk

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device. Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features.
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device. Includes Tools for Quoting,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$39.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(574)

Ease of Use

4.6/ 5

Features

4.4/ 5

Customer Service

4.6/ 5

Value for Money

4.5/ 5

Overall rating

4.3 /5
(827)

Ease of Use

4.3/ 5

Features

4.0/ 5

Customer Service

4.4/ 5

Value for Money

3.9/ 5

Total features 94

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Autoresponders
  • Availability Management
  • Billing & Invoicing
  • Business Process Automation
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Call Center Management
  • Catalog Management
  • Categorisation/Grouping
  • Change Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Comment Library
  • Commercial Inspections
  • Commercial/Industrial
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Database
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Discount Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • File Storage
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Mechanical Equipment
  • For Plumbing Industry
  • Forms Management
  • Full Text Search
  • GPS
  • Groundskeeping Management
  • Group Scheduling
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Invoice Management
  • Irrigation Tracking
  • Issue Auditing
  • Issue Scheduling
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Knowledge Base Management
  • Knowledge Management
  • Labor Rates
  • Landscape Design
  • Lead Management
  • License Inventory
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Booking
  • Online Forums
  • Online Time Clock
  • Online Time Tracking Software
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Preventive Maintenance
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Repair Estimates
  • Repair Tickets
  • Report Summary
  • Reporting/Analytics
  • Requisition Management
  • Residential Inspections
  • Retail Inventory Management
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Technician Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Tracking
  • Vacation/Leave Tracking
  • Vendor Management
  • Warehouse Management
  • Warranty Tracking
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 155

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Autoresponders
  • Availability Management
  • Billing & Invoicing
  • Business Process Automation
  • CMDB
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Call Center Management
  • Catalog Management
  • Categorisation/Grouping
  • Change Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Comment Library
  • Commercial Inspections
  • Commercial/Industrial
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Database
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Discount Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • File Storage
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Mechanical Equipment
  • For Plumbing Industry
  • Forms Management
  • Full Text Search
  • GPS
  • Groundskeeping Management
  • Group Scheduling
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Invoice Management
  • Irrigation Tracking
  • Issue Auditing
  • Issue Scheduling
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Knowledge Base Management
  • Knowledge Management
  • Labor Rates
  • Landscape Design
  • Lead Management
  • License Inventory
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Booking
  • Online Forums
  • Online Time Clock
  • Online Time Tracking Software
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Preventive Maintenance
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Repair Estimates
  • Repair Tickets
  • Report Summary
  • Reporting/Analytics
  • Requisition Management
  • Residential Inspections
  • Retail Inventory Management
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Technician Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Tracking
  • Vacation/Leave Tracking
  • Vendor Management
  • Warehouse Management
  • Warranty Tracking
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Azure Active Directory
  • Close
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Harvest
  • Jamf Connect
  • Jira
  • LogMeIn Central
  • LogMeIn Rescue
  • Mailchimp
  • Microsoft Azure
  • Nmap
  • Okta
  • OneLogin
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • TeamViewer Remote
  • Twilio
  • WordPress
  • Zapier
  • Zendesk Suite
  • authorize.net
  • Azure Active Directory
  • Close
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Harvest
  • Jamf Connect
  • Jira
  • LogMeIn Central
  • LogMeIn Rescue
  • Mailchimp
  • Microsoft Azure
  • Nmap
  • Okta
  • OneLogin
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • TeamViewer Remote
  • Twilio
  • WordPress
  • Zapier
  • Zendesk Suite
  • authorize.net