SolarWinds Service Desk vs ServiceNow
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Overview
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$39.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$100.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.2/ 5Features
Total features 94
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Autoresponders
- Availability Management
- CMDB
- CRM
- Call Center Management
- Capacity Management
- Categorisation/Grouping
- Change Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Financial Management
- Full Text Search
- Graphical User Interface
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Incident Reporting
- Integrated Business Operations
- Integrated Development Environment
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Cloud Management
- Multi-Language
- Online Forums
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Rules-Based Workflow
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Ticket Management
- Version Control
- Widgets
- Workflow Management
Total features 73
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Autoresponders
- Availability Management
- CMDB
- CRM
- Call Center Management
- Capacity Management
- Categorisation/Grouping
- Change Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualization
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Financial Management
- Full Text Search
- Graphical User Interface
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Incident Reporting
- Integrated Business Operations
- Integrated Development Environment
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Cloud Management
- Multi-Language
- Online Forums
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Rules-Based Workflow
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Ticket Management
- Version Control
- Widgets
- Workflow Management
Integrations
- Azure Active Directory
- BeyondTrust Remote Support
- Bitbucket
- Dropbox Business
- Dynatrace
- GitHub
- Gmail
- Google Analytics 360
- Google Drive
- Google Workspace
- Harvest
- IFTTT
- JIRA Service Management
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- LogicMonitor
- Microsoft 365
- Microsoft Azure
- Microsoft SharePoint
- Nmap
- Okta
- OneLogin
- PagerDuty
- Pentaho
- SAP S/4HANA Cloud
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- Slack
- Splunk Enterprise
- Tableau
- Talend Data Integrity and Data Governance
- TeamViewer Remote
- Workato
- Zapier
- Zendesk Suite
- xMatters
- Azure Active Directory
- BeyondTrust Remote Support
- Bitbucket
- Dropbox Business
- Dynatrace
- GitHub
- Gmail
- Google Analytics 360
- Google Drive
- Google Workspace
- Harvest
- IFTTT
- JIRA Service Management
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- LogicMonitor
- Microsoft 365
- Microsoft Azure
- Microsoft SharePoint
- Nmap
- Okta
- OneLogin
- PagerDuty
- Pentaho
- SAP S/4HANA Cloud
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- Slack
- Splunk Enterprise
- Tableau
- Talend Data Integrity and Data Governance
- TeamViewer Remote
- Workato
- Zapier
- Zendesk Suite
- xMatters
